Commercial Service Technician

AVDG LLC; New York (NY); On-site; USD 61,992 - 71,635; Full time

Benefits offered by this job

Medical

Dental

Vision

401K plus company match

Mental health support

Paid time off

Employee discount program

Tuition reimbursement

Job summary

Guitar Center is seeking a Commercial Service Technician to join the Service Department. You will be the face of the company, supporting clients and ensuring AV systems perform at peak levels.

You will handle service calls, client escalations, and project-related tasks with a focus on quality and timely execution. The role requires hands-on experience with commercial AV systems, control platforms, and field installations.

Qualifications

• Minimum 2+ years in Commercial AV environment.
• Experience with control systems (AMX, Crestron, Biamp, Q-Sys, Extron, Dante).
• Advanced PC/Mac skills and familiarity with Windows/Mac OS apps.
• Familiarity with Apple iOS products for interfacing with networks.
• Solid understanding of pre-wire, trim, final phases and site safety.

Responsibilities

• Servicing and troubleshooting commercial automation systems (conference room video, audio, lighting, shades).
• Provide client training on AV systems.
• Attend preventative maintenance visits.
• Carry out equipment delivery and associated tasks.
• Perform on-site wiring, connectors, mounting and TV installation.
• Install and troubleshoot control programs (AMX/Crestron/Extron).
• Communicate with clients to determine issues and resolutions.
• Provide detailed end-of-call reports.

Skills

Commercial AV experience

Control systems AMX Crestron Extron&D—

Windows/macOS navigation

Apple iOS interfacing

Field installation workflows

Tools

AMX

Crestron

Extron

Dante

Job description

Position Summary: Commercial Service Technician

As a Service Technician, you will play a critical part in the Service Department. You will be the face of the company with our clients, providing support and ensuring the AV systems installed are working at optimal performance. You will effectively and efficiently execute on AVDG service calls, attend to escalated client needs, assist with operational requirements, projects, and other duties and tasks.

Responsibilities

• Servicing and troubleshooting of commercial automation systems including distributed conference room video, audio, lighting, and shades
• Provide training to clients on the use of AV systems
• Engage in preventative maintenance visits to maintain client systems
• Perform equipment delivery and associated responsibilities
• Carry out service tasks in a timely and quality-conscious manner including, but are not limited to, pulling cable, installing connectors, projector mounting/hanging (ceiling mounts), TV installation/de-installation
• Conduct field installation of control programs (AMX/Crestron/Extron/Firmware, etc.) - upload, download, make code changes, and troubleshooting
• Interface directly with clients or client representatives to determine the issue(s) and effectively communicate resolution
• Provide detailed reporting at the end of each service call for record-keeping
• Additional duties as assigned.

Qualifications

• Minimum 2+ years of relevant experience in the Commercial AV industry environment.
• Experience with Control systems (AMX, Crestron, Biamp, Q-Sys, Extron, Dante) is highly desirable.
• Advanced computer skills with ability to navigate around PC and Mac and possess deeper understanding of Windows/Mac OS applications.
• Familiarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone, IOS10, etc.) as they relate to daily use for interfacing with and controlling integrated networks.
• Solid understanding of the pre-wire, trim, and final phases of a project, including proper use of all associated tools and job site safety.

Travel Requirements

• Travel may be required dependent on business needs.

Pay Rate

$45-$52/hr depending on background and experience. The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in compliance with state specific laws. Pay ranges may be different in other locations.

Benefits

Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to [e-mail].