Commercial Service Technician

AVDG LLC; Chicago (IL); On-site; USD 51,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K matching

Tuition reimbursement

Employee discount

Job summary

Guitar Center is seeking a Commercial Service Technician to support our service department by ensuring AV systems operate at peak performance. You will handle service calls, train clients on usage, and perform preventative maintenance with attention to safety and quality.

Role involves on-site visits, equipment delivery, and installations including cable pulls and mounting. Travel may be required; strong AV knowledge and hands-on installation skills are essential, with a focus on client

Qualifications

• 2+ years in Commercial AV industry experience.
• Experience with control systems (AMX, Crestron, Biamp, Q-Sys, Extron, Dante).
• Strong PC/Mac skills and OS familiarity.
• Familiar with Apple IOS products and interfacing with networks.
• Understanding of pre-wire, trim and final installation phases.

Responsibilities

• Service and troubleshoot commercial automation systems including conference room AV.
• Provide client training on AV system usage.
• Conduct preventative maintenance visits to client sites.
• Perform equipment delivery and related duties.
• Handle wiring, mounting and installation tasks on site.
• Install control programs (AMX/Crestron/Extron/Dante) and troubleshoot.
• Interface with clients to identify issues and communicate resolutions.
• Prepare detailed service reports after each call.

Skills

AV Experience

Control Systems

PC/Mac Proficiency

Apple IOS familiarity

Pre-wire/Install knowledge

Tools

AMX

Crestron

Biamp

Q-Sys

Extron

Dante

Job description

Position Summary: Commercial Service Technician

As a Service Technician, you will play a critical part in within the Service Department. You will be the face of the company with our clients, providing support and ensuring the AV systems installed are working at optimal performance. You will effectively and efficiently execute on AVDG service calls, attend to escalated client needs, assist with operational requirements, projects, and other duties and tasks.

Responsibilities will include, but will not be limited to the following:

• Servicing and troubleshooting of commercial automation systems including distributed conference room video, audio, lighting, and shades
• Provide training to clients on the use of AV systems
• Engage in preventative maintenance visits to maintain client systems
• Perform equipment delivery and associated responsibilities
• Carry out service tasks in a timely and quality conscious manner including, but are not limited to pulling cable, install connectors, projector mounting / hanging (ceiling mounts), TV installation/de-installation
• Conduct field installation of control programs (AMX/Crestron/Extron/Firmware, etc.) - upload, download, make code changes, and troubleshooting
• Interface directly with clients or client representatives to determine the issue(s) and effectively communicate resolution
• Provide detailed reporting at the end of each service call for record- keeping
• Additional duties as assigned.

About the Guitar Center Company

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the worlds largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290+ stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast. E-Commerce brands Guitar Center, Musicians Friend and WWBW offer online sales of a broad selection of music products.The Music & Arts division operates more than 220+ stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.

join our band, you'll need the following experience:

• Minimum 2+ years of relevant experience in the Commercial AV industry environment.
• Experience with Control systems (AMX, Crestron, Biamp, Q-Sys, Extron, Dante) is highly desirable
• Advanced computer skills with ability to navigate around PC and Mac and possess deeper understanding of Windows/Mac OS applications
• Familiarity with Apple IOS products (Apple TV, iPad, Airport Express, iPhone, IOS10, etc.) as they relate to daily use for interfacing with and controlling integrated networks
• Solid understanding of the pre-wire, trim, and final phases of a project, including proper use of all associated tools and job site safety

Travel Requirements:

• Travel may be required dependent on business needs

Pay Rate:

$37 - 44/hourdepending on background and experience.

Why Guitar Center Company? Heres just some of the rewards:

For our employees who are musicians we offer the unique opportunity of gig leavetake time off to share your music with the world and return to your job after your tour! Guitar Center offers robust benefits and perks, including Medical, Dental, Vision, 401K plus company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email [e-mail].