Senior Commercial Auto Claims Adjuster — Remote (PT Shift)

CSAA Insurance Group; Iowa; Remote; USD 38,000 - 51,000; Full time

Job summary

Mobilitas, a CSAA Insurance Group venture, is hiring a Commercial Senior Auto Claims Adjuster for remote work across the United States.

You will manage auto claims for commercial rideshare and gig economy, handle calls, open claims, gather loss details, investigate, negotiate and settle, while working Pacific-time aligned schedules. Strong communication and organization are essential for success in this remote role.

Qualifications

• High School Diploma or GED required or 2+ years customer service experience.
• 1-2+ years auto or commercial adjusting/liability experience preferred.
• Must hold an Adjuster license for applicable states or obtain within 90 days of hire.

Responsibilities

• Manage a large inventory of claims from minor to moderate complexity.
• Answer inbound calls, open claims, obtain loss details from involved parties.
• Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and gig economy.
• Explain policy coverage and recommended actions to customers.
• Arrange and pay for repairs, rentals, towing, and storage as needed.
• Document files, send correspondence, and communicate with all parties.
• Review claims using the diary system to ensure state compliance and SOP adherence.

Skills

Customer service

Communication

Remote work

Education

High School Diploma/GED

2+ years customer service

Job description

Mobilitas, a CSAA Insurance Group venture, is hiring a Commercial Senior Auto Claims Adjuster for remote work across the United States.

You will manage auto claims for commercial rideshare and gig economy, handle calls, open claims, gather loss details, investigate, negotiate and settle, while working Pacific-time aligned schedules. Strong communication and organization are essential for success in this remote role.