Senior Collision Shop Operations Leader

Crash Champions; Madison Heights (MI); On-site; USD 75,000 - 139,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

Job summary

Crash Champions is seeking an Operations Manager in Madison Heights, MI to oversee front and back shop operations and drive KPI attainment. Location 48071, regular full‑time role with strong compensation and benefits.

You will coordinate payroll, staffing, production flow, and write DRP estimates after disassembly, while coaching teammates and upholding I-CAR standards and safety protocols.

Qualifications

• Knowledge of collision industry and insurance procedures across carriers.
• Aptitude in decision-making and problem solving.
• Ability to lead and collaborate to meet objectives.
• Demonstrated ability to meet deadlines and achieve results.
• Proficient with estimating software (CCC ONE Total Repair Software).
• Proficient with Computers and technology.
• Valid driver’s license required.

Responsibilities

• Meet or exceed location revenue goals and KPIs; manage front and back of shop from intake through delivery.
• Labor assignment and production management for body repairs and teardown/paint prioritization.
• Teammate support during peak times; reception, vehicle check-in, and estimates as needed.
• Monitor production to meet production standards, ensure accurate billing, and uphold PPE protocols.
• Complete payroll and staffing; manage punch-in/out, PTO, and leave for staff.
• Coordinate daily production flow with body techs, estimators, and parts managers to meet delivery requirements.
• Write DRP-compliant estimates after full disassembly and damage discovery; update estimates as needed.

Skills

Collision industry knowledge

Insurance procedures knowledge

Decision-making ability

Team leadership

Problem solving

Deadline emphasis

Tools

CCC ONE

Job description

Crash Champions is seeking an Operations Manager in Madison Heights, MI to oversee front and back shop operations and drive KPI attainment. Location 48071, regular full‑time role with strong compensation and benefits.

You will coordinate payroll, staffing, production flow, and write DRP estimates after disassembly, while coaching teammates and upholding I-CAR standards and safety protocols.