Senior Collision Estimator – Fast-Paced Repair Center

Group 1 Automotive; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life, and Dis/

401(k) with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Training and advancement opportunities

Job summary

Group 1 Automotive is seeking an experienced Collision Estimator for Group 1 Chevrolet Spring in Houston, TX. The role focuses on accurate estimates, insurance coordination, and delivering high-quality, customer-centric repair experiences.

You will engage with customers, insurers, and teammates to ensure efficient workflow, precise cost estimations, and excellent service. A strong background in collision estimating and CSI/DRP processes is required.

Qualifications

• Minimum 3 years of recent Collision Estimator experience is required.
• Must have current CSI reporting documents.
• DRP (Direct Repair Program) Experience.
• Proficient at operating a personal computer including Microsoft Office: E-mail, Excel and Word.
• Ability to work independently and be self-motivated.
• Valid driver license in the state that you will work and a good driving record.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.

Responsibilities

• Greets customers upon arrival as well as communicate with them on the telephone providing information, scheduling appointments and collecting customer vehicle information.
• Builds and maintains strong relationships with customers, insurance companies and co-workers.
• Listens to customer requests and completes a proper, clear explanation on the work order.
• Thoroughly checks the customers' vehicles to determine all damage to the vehicle include structural, exterior and interior damage, overall body and mechanical issues.
• Calculates the estimated cost of labor and parts to repair or replace each affected item on the vehicle as well as the estimate for the salvage value of the total vehicle.
• Review with the customer the cost effectiveness of repair versus replacement of parts.
• Determine costs associated with repainting or other applicable customizing that may be required.
• Proper completion of insurance claim forms to indicate repair or replacement cost estimates and specific recommendations.
• Other duties may be assigned by management
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.

Skills

Collision Estimator experience

CSI reporting

DRP experience

Customer service

Communication skills

Attention to detail

Tools

Microsoft Office

Job description

Group 1 Automotive is seeking an experienced Collision Estimator for Group 1 Chevrolet Spring in Houston, TX. The role focuses on accurate estimates, insurance coordination, and delivering high-quality, customer-centric repair experiences.

You will engage with customers, insurers, and teammates to ensure efficient workflow, precise cost estimations, and excellent service. A strong background in collision estimating and CSI/DRP processes is required.