Senior Collections Strategist – Remote & Mentorship Lead

CCFBank; Hudson (WI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health, Vision & Dental Plans

401K Retirement Plan and Company Match

Paid Time Off and Paid Holidays

Remote Work Arrangements

Education Reimbursement Program

Job summary

CCFBank in Wisconsin is seeking a Senior Collections Specialist to minimize losses and guide customers through financial challenges. You will work with mortgage processing and special assets to manage delinquent and charged-off accounts, and help identify repayment solutions.

The role emphasizes strong communication, problem solving, and teamwork, with exposure to loss mitigation and workout activities across a diverse loan portfolio.

Qualifications

• Associates’ degree in accounting, finance, economics or related field.
• Substitution: two years of related full-time experience may be considered in lieu of the degree.
• Four years of experience in the financial services industry.
• Four years in collections or customer service.
• Experience with Freddie Mac, Fannie Mae, VA, USDA and SBA loan programs preferred.

Responsibilities

• Manage collection and recovery efforts for delinquent and charged-off consumer and commercial loan accounts.
• Contact customers to discuss payment obligations, negotiate repayment arrangements, and identify loss mitigation opportunities.
• Assist with loan workouts, settlements, bankruptcies, repossessions, foreclosures, and recovery activities.
• Work with AVP and external agencies to support collection and recovery efforts.
• Research delinquent accounts, perform skip tracing, and gather documentation for collection strategies.
• Maintain records of collection activities and customer interactions.
• Monitor portfolios to identify high-risk accounts and recommend actions.
• Create and maintain department procedures and support process improvements.
• Mentor and support other Collections Specialists and team members.
• Participate in department and bank-wide projects and system updates.

Skills

Strong communicator

Problem solver

Team player

Mentoring/leadership

Education

Associates’ degree in accounting

Associates’ degree in finance

Associates’ degree in economics

Job description

CCFBank in Wisconsin is seeking a Senior Collections Specialist to minimize losses and guide customers through financial challenges. You will work with mortgage processing and special assets to manage delinquent and charged-off accounts, and help identify repayment solutions.

The role emphasizes strong communication, problem solving, and teamwork, with exposure to loss mitigation and workout activities across a diverse loan portfolio.