Senior Collections Specialist

CCFBank; La Crosse (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, Vision & Dental Plans

HSA with contributions

401K with company match

Paid Time Off & Holidays

Remote Work Arrangements

Job summary

CCFBank is seeking a Senior Collections Specialist to lead collection and recovery efforts for delinquent and charged-off accounts. The role collaborates with the AVP of Mortgage Processing & Special Assets to identify loss mitigation opportunities and develop repayment plans for borrowers.

Ideal candidates bring experience with Freddie Mac, Fannie Mae, VA, USDA, and SBA loan programs, strong communication, and mentoring skills to support a high‑volume, compliant collections operation within a

Qualifications

• Associates’ degree in accounting, finance, economics or related field. Substitution: two years of related experience may be considered.
• Four (4) years of experience in the financial services industry.
• Four (4) years of experience in collections or customer service.
• Experience with Freddie Mac, Fannie Mae, VA, USDA, and SBA loan programs preferred.
• In evaluating candidates, combination of education, training, and experience may be considered.

Responsibilities

• Manage collection and recovery efforts for delinquent and charged-off consumer and commercial loan accounts.
• Contact customers to discuss payment obligations, negotiate repayment arrangements, and identify loss mitigation opportunities.
• Assist with loan workouts, settlements, bankruptcies, repossessions, foreclosures, and recovery activities.
• Work closely with AVP of Mortgage Processing & Special Assets and external agencies to support collection and recovery efforts.
• Research delinquent accounts, conduct skip tracing, and gather documentation necessary to support collection strategies.
• Maintain accurate records and documentation of collection activities and customer interactions.
• Monitor portfolios to identify high-risk accounts and recommend appropriate action.
• Create and maintain department procedures and support process improvement initiatives.
• Serve as a mentor and resource for Collections Specialists and other team members.
• Participate in department and bank-wide projects, system updates, and process enhancements.
• Ensure compliance with all bank policies, procedures, and applicable state and federal regulations.

Education

Associates’ degree in accounting, finance, economics or related field

Two years of directly related experience may be considered in lieu of degree

Job description

Description

At CCFBank, we believe in building strong relationships and helping our customers succeed. We're seeking an experienced Senior Collections Specialist to play a key role in minimizing losses, supporting customers through financial challenges, and mentoring team members within our Collections function.

This position partners closely with the AVP of Mortgage Processing & Special Assets to manage delinquent and charged-off accounts, identify workout opportunities, and develop repayment solutions that benefit both the customer and the Bank.

The ideal candidate is a strong communicator, problem solver, and team player who thrives in a fast-paced environment and enjoys helping others succeed.

Experience working with Freddie Mac, Fannie Mae, VA, USDA, and SBA loan programs is highly valued, as this role regularly supports loss mitigation, recovery, and workout activities across a diverse lending portfolio.

What You'll Do

• Manage collection and recovery efforts for delinquent and charged-off consumer and commercial loan accounts.
• Contact customers to discuss payment obligations, negotiate repayment arrangements, and identify loss mitigation opportunities.
• Assist with loan workouts, settlements, bankruptcies, repossessions, foreclosures, and recovery activities.
• Work closely with the AVP of Mortgage Processing & Special Assets and external agencies to support collection and recovery efforts.
• Research delinquent accounts, conduct skip tracing, and gather documentation necessary to support collection strategies.
• Maintain accurate records and documentation of collection activities and customer interactions.
• Monitor portfolios to identify high-risk accounts and recommend appropriate action.
• Create and maintain department procedures and support process improvement initiatives.
• Serve as a mentor and resource for Collections Specialists and other team members.
• Participate in department and bank-wide projects, system updates, and process enhancements.
• Ensure compliance with all bank policies, procedures, and applicable state and federal regulations.

Education and Experience

• Associates’ degree in accounting, finance, economics or related field.
  • Substitution: Two (2) years of directly related full-time experience performing the essential functions outlined above may be considered in lieu of the degree
• Fou (4) years of experience in the financial services industry.
• Four (4) years of experience working in collections or customer service.
• Experience with Freddie Mac, Fannie Mae, VA, USDA, and SBA loan programs is preferred.
• In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

What’s in it for you?

• Full Time, 40 hours per week.
• Monday – Friday work week.
• Competitive Pay.
• Eligible for an annual bonus based on company goals and performance.

Perks:

• Health, Vision & Dental Plans
• Health Savings Account (HSA) with CCF Contributions
• Employer Paid Life Insurance and Long Term Disability Plans
• Voluntary Life Insurance and Short Term Disability Plans
• Accident, Critical Illness, and Hospital Indemnity Plans
• Benefits Care Advocate
• Flexible Spending Account
• Health Reimbursement Arrangement (HRA)
• 401K Retirement Plan and Company Match
• Paid Time Off and Paid Holidays
• Time Off for Bereavement Leave, Parental Leave, and Voting
• Paid Time Off Donation
• Paid Time Off Cash Out
• Company-Wide Wellness Program
• Employee Assistance Program (EAP)
• Colleague Referral Program
• Education Reimbursement Program
• Career Planning
• Remote Work Arrangements
• Colleague Pricing on Secondary Market Mortgage Loans
• Colleague Beyond Save & Spend Accounts Perks
• Discount Program

What can you expect from us?

At CCFBank you are more than just a number, you are a partner to our team. We are dedicated to investing in our colleagues and providing them with tools they need to grow and develop their careers.

We prioritize the needs of our community by allocating resources and encouraging colleague involvement across the regions we operate in. We are proud to be a part of our local communities, and we look forward to continuing to support and serve them.

Learn more here about how we make more possible: https://ccf.us/careers/

CCFBank is committed to fostering and cultivating an inclusive and diverse culture and we are proud to be an Equal Opportunity Employer, including disability and veterans.