Collections Associate - 11937

OpenKrill; United States; Remoto; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Business Travel Protection

Referral Bonus Program

Descrizione del lavoro

Coupa in the United States is seeking a Collections Associate to manage a global customer portfolio and drive timely receivables while maintaining professional relationships. This individual-contributor role fits a collections professional with SaaS, FMCG, or financial services background and exposure to senior sales management.

You will engage customers by phone, email, and video, coordinate with Sales, Customer Success, Legal, and Deal Desk, and contribute to forecasting and close processes.

Competenze

• 3–4 years of collections experience in SaaS, FMCG, or Financial Services.
• Experience engaging at senior sales management levels to resolve issues.
• Strong verbal and written communication and negotiation skills.
• Ability to manage a complex, high-value portfolio independently.

Mansioni

• Own and manage a portfolio of high‑value accounts, driving end‑to‑end collections.
• Proactively contact customers by phone, email, and video to resolve overdue balances.
• Collaborate with Sales, Customer Success, Legal, and Deal Desk to resolve billing issues.
• Escalate with sales leadership for high‑risk or high‑value accounts.
• Maintain accurate forecasts, aging reports, and cash application records.
• Identify process improvements to reduce DSO and bad debt exposure.
• Utilize Oracle and Tesorio to track status and report portfolio health.
• Support month‑ and quarter‑end close for accounts receivable.

Conoscenze

Collections

Account management

Negotiation

Communication

Forecasting

Strumenti

Oracle

Tesorio

Descrizione del lavoro

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Collections Associate at Coupa:

The Collections Associate will manage a portfolio of accounts across our global customer base, driving timely collection of outstanding receivables while maintaining strong, professional customer relationships. This is an individual-contributor role suited to a collections professional with a proven track record in SaaS, FMCG, or financial services environments, and prior exposure to senior sales management engagement.

What You’ll Do

• Own and manage a portfolio of high-value, complex customer accounts, driving end-to-end collections activity.
• Proactively engage customers via phone, email, and video calls to resolve overdue balances and disputes.
• Partner cross-functionally with Sales, Customer Success, Legal, and Deal Desk to resolve billing and contractual issues impacting collections.
• Escalate and manage senior-level conversations with sales leadership and customer stakeholders on high-risk or high-value accounts.
• Maintain accurate collections forecasts, aging reports, and cash application records.
• Identify process improvements to reduce Days Sales Outstanding (DSO) and bad debt exposure.
• Utilize Oracle and Tesorio (or comparable platforms) to manage workflows, track account status, and report on portfolio health.
• Support month-end and quarter-end close processes related to accounts receivable.

What You Will Bring to Coupa

• Minimum 3-4 years of collections experience, ideally within SaaS, FMCG, or Financial Services industries.
• Demonstrated history of engaging at a senior sales management level to resolve account issues.
• Strong verbal and written communication skills, with the ability to negotiate confidently and professionally.
• Proven ability to manage a complex, high-value portfolio independently.
• Detail-oriented with strong organizational and time-management skills.
• Standard working hours apply, with occasional flexibility required to attend syncs with our U.S. team

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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