Senior Collections Specialist: Delinquency & Recovery

Navitas Credit LLC; South Carolina; On-site; USD 60,000 - 80,000; Full time

Job summary

Navitas Credit LLC is seeking a Senior Collector in Columbia, SC to manage delinquent accounts and collect past-due payments while adhering to company policies and procedures. The role emphasizes professional, respectful interactions to maximize portfolio performance and minimize losses, reporting to the Collections Team Lead.

Candidates should have a Bachelor's degree and 2-3 years in collections or related fields, with experience in loans, leases, and financing agreements preferred.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, or a related field; or an equivalent combination of education and relevant experience.
• 2-3 years of experience in collections, accounts receivable, customer service, financial services, or a related field.
• Experience working with loans, leases, and other financing agreements preferred.

Responsibilities

• Maintain a working knowledge of the organization's financing products, including loans, leases, and purchase order transactions.
• Conduct timely collection activities on assigned accounts through phone calls, emails, letters, text messages, and other approved communication methods.
• Prioritize and work assigned delinquent accounts daily, including all management-designated priority accounts.
• Follow established collection procedures and ensure timely escalation of accounts as required.
• Negotiate repayment arrangements and delinquency-related fees within established authority limits.
• Monitor and forecast monthly delinquency performance for assigned accounts.
• Process customer payments received by phone in accordance with company procedures.
• Evaluate accounts for collectability and recommend transfer to Recovery, Legal, or other appropriate channels when warranted.
• Maintain accurate account documentation and collection records.
• Ensure compliance with all applicable company policies, regulatory requirements, and collection standards.
• Perform other duties and special projects as assigned.

Skills

Contract management systems

Collection software

MS Office (Excel Outlook)

Documentation & record-keeping

Verbal & written communication

Negotiation

Attention to detail

Independent prioritization

Education

Bachelor's degree

Job description

Navitas Credit LLC is seeking a Senior Collector in Columbia, SC to manage delinquent accounts and collect past-due payments while adhering to company policies and procedures. The role emphasizes professional, respectful interactions to maximize portfolio performance and minimize losses, reporting to the Collections Team Lead.

Candidates should have a Bachelor's degree and 2-3 years in collections or related fields, with experience in loans, leases, and financing agreements preferred.