Senior Collections & Recovery Specialist

Navitas Credit Corp.; Columbia (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

Navitas Credit Corp. in Columbia, SC, is looking for a Senior Collector to manage delinquent accounts and collect past-due contract payments, fees, and other obligations in line with policy.

You will interact with customers professionally to maximize portfolio performance and minimize losses. Responsibilities include documenting collection activities, forecasting monthly delinquency, negotiating repayment arrangements, and escalating accounts when warranted.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, or related field; or equivalent experience.
• 2–3 years of collections, accounts receivable, customer service, financial services, or related field.

Responsibilities

• Maintain working knowledge of financing products (loans, leases, purchase orders).
• Conduct timely collection activities via phone, email, letters, text messages, and other approved methods.
• Prioritize and work delinquent accounts daily, including priority accounts.
• Follow collection procedures and escalate accounts as required.
• Negotiate repayment arrangements within authority limits.
• Monitor and forecast monthly delinquency performance for assigned accounts.
• Process customer payments received by phone per procedures.
• Evaluate accounts for collectability and transfer to Recovery/Legal when warranted.
• Maintain accurate documentation and records.
• Ensure compliance with company policies and regulatory requirements.

Skills

Negotiation

Customer service

Record keeping

Verbal communication

Written communication

Analytical skills

Self-motivation

Education

Bachelor's degree in Business, Finance, Accounting or related field

Tools

Contract management systems

Collection software

Microsoft Excel

Microsoft Outlook

Job description

Navitas Credit Corp. in Columbia, SC, is looking for a Senior Collector to manage delinquent accounts and collect past-due contract payments, fees, and other obligations in line with policy.

You will interact with customers professionally to maximize portfolio performance and minimize losses. Responsibilities include documenting collection activities, forecasting monthly delinquency, negotiating repayment arrangements, and escalating accounts when warranted.