Senior Collections Specialist

University of La Verne; La Verne (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

The University of La Verne in California seeks a qualified professional to manage past due tuition balances and the past due balance portfolio. The role includes coordinating with third party agencies and supporting the Perkins Loan program while delivering excellent customer service.

You will multitask effectively, work independently, analyze data, and interact professionally under pressure. Strong communication, teamwork, and proficiency with Microsoft Office are essential.

Qualifications

• Bachelor’s degree from an accredited institution.
• 1 year of experience in a Student Accounts or Financial Aid Office.
• 2 years of experience in higher education.
• Strong verbal, written communication and presentation skills.
• Excellent customer service skills.
• Proficient in Microsoft Office.
• Experience with managing projects, tracking deliverables and follow-up.
• Ability to interact professionally during stressful situations.
• Ability to work effectively as a team player.
• Ability to analyze, interpret data and make independent decisions.

Responsibilities

• Maintain responsibility for past due outstanding tuition balances.
• Manage the past due balance portfolio and assignments to third party agencies.
• Contribute to the active Perkins Loan program and related processes.
• Provide strong customer service and multitask in a fast-paced environment.

Skills

Customer service

Communication

Multitasking

Team player

Data analysis

Decision making

Presentation skills

Independent work

Stress management

Education

Bachelor’s degree from an accredited institution

Tools

Microsoft Office

Banner

Cashnet

Cognos

Job description

Job Description Summary

Maintains responsibility for past due outstanding tuition balances. Manages the past due balance portfolio. Responsible for the assignment of accounts to the third party agencies. Responsibilities also include the active Perkins Loan program. Candidate must have strong customer service skills, along with the ability to multitask and work independently.

Maintains responsibility for past due outstanding tuition balances. Manages the past due balance portfolio. Responsible for the assignment of accounts to the third party agencies. Responsibilities also include the active Perkins Loan program. Candidate must have strong customer service skills, along with the ability to multitask and work independently.

Minimum Qualifications

Bachelor’s Degree form an accredited institution 1 year of experience working in a Student Accounts or Financial Aid Office 2 years of experience working in higher education Strong verbal, written communication and presentation skills. Excellent customer service skills Proficient in in Microsoft Office Experience with managing projects, tracking deliverables and following up on completion Ability to interact in a professional manner during stressful situations Ability to work effectively as a team player Ability to analyze, interpret data and make independent decisions

Preferred Qualifications

Strong working knowledge of computer systems and software applications. Experience with Banner, Cashnet and Cognos is desired Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds.