Associate Director of Jasper Central

The Chronicle Of Higher Education, Inc.; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

The Chronicle of Higher Education, Inc. is seeking an Associate Director of Student Accounts to direct accounts receivable, counseling students and families on financing options, and oversee third-party billing and special programs.

This is an on-campus, non-remote position requiring a bachelor's degree and several years of higher education financial services experience; strong Excel skills and familiarity with Banner and Touchnet platforms are preferred.

Qualifications

• Bachelor's degree is required.
• 3+ years of progressive experience in student accounts, accounts receivable, bursar operations, or higher education financial services.
• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Ability to think critically and perform complex tasks.
• Excellent communication and interpersonal skills, and the ability to work cooperatively with co-workers.
• Must be able to work some evenings and weekends.

Responsibilities

• Coordinate all aspects of the students’ account, accounts receivable and general ledger.
• Counsel students and families on financing/payment options, account holds, collections, refunding of credit balances and the Title IV aid Book Voucher process.
• Manage Banner Accounts Receivable, Banner Document Management Systems (BDMS), Banner Communications Manager, and Touchnet Marketplace product configurations and Bill+Payment setup and updates, including online payments and ACH processing.
• Billing and administrative procedures for registration approvals, late enrollment, past-due holds, hold clearance, and special invoicing for employer reimbursement for students in various programs.
• Process discounts and tuition discount/waiver adjustments.
• Reconcile the Federal Perkins Loan Program.
• Third Party billing and Special Programs including Study Abroad, International Student programs, Veterans Benefits and AP Teacher Workshop.
• Perform reconciliation of Finance accounts.

Skills

Microsoft Excel

Strong communication

Critical thinking

Interpersonal skills

Evenings/weekends availability

Education

Bachelor's degree

Tools

Banner BDMS

Banner Communications Manager

Ellucian Banner ERP

Touchnet Marketplace

Bill+Payment

Job description

Position Description

In consultation with the Executive Director and Deputy Director,the Associate Director will be responsible for providing directionand coordination of student accounts. This position hasresponsibility for delinquent accounts, maintains a portfolio ofaccounts transferred to collection agencies, and negotiatessettlement agreements. This position coordinates the MonthlyPayment Plan, issues promise-to-pay agreements, deferrals, and holdclearance agreements. The Associate Director manages Third Partybilling and Special Programs including Study Abroad, InternationalStudent programs, Veterans Benefits and the AP Teacher Workshop.The Associate Director will be able to counsel students andfamilies on financing/payment options, account Holds, Collections,Refunding of Credit Balances and the Title IV aid Book Voucherprocess.

This position supports eBilling and receipting, refunding andeRefunds, issuance of 1098-T tax statements, and all cashiering andpayment platforms such as payment plans, check scanning, depositpayment gateways, marketplace platforms, etc. This individual willalso be responsible for working collaboratively in managing studentissues.

This is an in-person, on-campus, non-remote position.

Job Responsibilities

• The Associate Director is responsible for coordinating allaspects of the students’ account, account receivable and generalledger
• Counseling students and families on their account,financing/payment options, account Holds, Collections, Refunding ofCredit Balances and the Title IV aid Book Voucher process
• Manage and maintain all Banner Accounts Receivable, BannerDocument Management Systems (BDMS), Banner Communications Manager,and Touchnet Marketplace product configurations and Bill+Paymentsemester and annual setup and updates, including configurations foronline credit card payments and ACH processing
• Responsible for billing and corresponding administrativeprocedures for approvals to register, late enrollment, accountholds for past-due payment, hold clearance, and special invoicingfor employer reimbursement for students enrolled in the School ofContinuing and Professional Studies (undergraduate and graduate)and all Online Distance Programs
• Responsible for processing discounts and authorizing andprocessing tuition discount/waiver adjustments
• Reconciliation of the Federal Perkins Loan Program
• Third Party billing and Special Programs including StudyAbroad, International Student programs, Veterans Benefits and theAP Teacher Workshop
• Performs a reconciliation of Finance accounts

Requirements

• Bachelor’s degree is required
• 3+ years of progressive experience in student accounts,accounts receivable, bursar operations, or higher educationfinancial services
• Proficiency in Microsoft Excel and Microsoft Office Suite
• Must have the ability to think critically and perform complextasks
• Excellent communication and interpersonal skills, and theability to work cooperatively with co-workers are required
• Must be able to work some evenings and weekends

Supplemental Information

Preferred:

• Master’s degree
• Familiarity with Banner Document Management System (BDMS) and Banner Communications Manager
• Knowledge of higher education compliance requirements relatedto Title IV, FERPA, Veterans Benefits, and federal student aidregulations
• Experience with Ellucian Banner ERP, Touchnet Marketplace, andBill+Payment implementations and configuration