Assistant Director, Student Accounts Receivable

La Salle University; Philadelphia (Philadelphia County); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical and dental plans

Paid time off

Tuition benefits

Job summary

La Salle University is seeking an Assistant Director for Student Accounts Receivable. This role supports the Director of Student Financial Aid in managing collections, customer service specialists, and student accounts.

Applicants should possess a Bachelor's degree and 5 years of relevant experience. The position requires strong analytical skills and proficiency in tools like Ellucian Banner and Microsoft Excel.

Qualifications

• 5 years customer service experience dealing with collections.
• Proven work in fast-paced, high-volume environments.
• Detail-oriented and motivated individual.

Responsibilities

• Coordinate collections on delinquent accounts.
• Manage parking and ID systems.
• Support students with payment plan communication.
• Maintain student ledgers by posting receipts promptly.

Skills

Customer service experience

Analytical skills

Problem-solving

Strong interpersonal skills

Time management

Education

Bachelor's degree

Tools

Ellucian Banner

Microsoft Excel

Microsoft Access

Argos

Job description

Assistant Director, Student Accounts Receivable

La Salle University is dedicated to fostering a welcoming and respectful environment where all individuals can thrive. We seek candidates who will contribute to a positive, inclusive, and supportive community, and who are committed to working collaboratively with students, fostering critical thinking, supporting their success, and helping them realize their full potential.

Position Overview

Position Title: Assistant Director, Student Accounts Receivable.

Position Type: Regular, Full‑Time, 12 months.

Position Summary: The Assistant Director of Student Accounts Receivable (ADSAR) supports the Director of Student Financial Aid and Receivables through the execution of key student accounts receivable functions including coordinating collections on delinquent accounts, managing parking and ID systems, training customer service specialists in Student Financial Services, and working with current and former students whose accounts are in arrears to successfully resolve those issues. The ADSAR is also responsible for maintaining student ledgers by posting receipts and adjustments promptly, reviewing student financial transactions, resolving collection and registration hold issues, coordinating in‑house payment arrangements in accordance with established university guidelines, and ensuring that balances and payments are posted accurately and in a timely manner.

Key Responsibilities

• Coordinate the creation of a new student ledger per student by program and approve the posting of all charges per award year/payment period based on the enrollment agreement.
• Assist with the financial functions pertaining to Student Accounts and Banking, communicate with other departments throughout the College (Student Services, Financial Aid, Office of Information Technology, etc.) and with Business Officers throughout the state to facilitate workflow, and be responsible for outbound and inbound student communication.
• Review and monitor students who are put on payment plans (Touchnet) to ensure that the payments are being made timely monthly.
• Communicate with students via email and phone calls about their payment plans and late payments.
• Identify, collect, and resolve current and past due student accounts.
• Timely collections of AR account balances to improve cash flow.
• Gather and analyze appropriate financial data to recommend appropriate credit limits and terms.
• Review and manage the creation of promissory notes for in‑house collection agreements.
• Monitor all credit exposure, including current promissory notes, and take actions where appropriate to adequately manage risk.
• Oversee parking and ID functions of the Student Financial Services operation.
• Adhere to rules and guidelines surrounding collections activities, Fair Debt Collections Practices Act (FDCPA), and internal university policies and procedures.
• Manage Perkins Loan portfolio administrative responsibilities and reporting requirements, including reporting in the National Student Loan Data System (NSLDS) in accordance with current regulations.
• Other duties as assigned by the Director of Student Financial Aid and Receivables.

Secondary Responsibilities

• Provide necessary data and support for audit reports.
• Represent Student Financial Services on committees as needed.

Physical Requirements and/or Unusual Work Hours

• Sitting for long periods of time.
• Ability to lift, load, and transport student documents, materials, displays, and other equipment up to 35 pounds.
• Some evening and weekend work will be necessary during peak times.

Required Qualifications

• Bachelor’s degree required or equivalent combination of education and work experience.
• 5 years customer service experience dealing with collections and disbursement of funds, preferably in a higher‑ed or non‑profit setting.
• 5 years customer service experience working with complex transactions in a fast‑paced, high‑volume and problem‑solving environment.
• Experience with Ellucian Banner software.
• Strong analytical and problem‑solving skills; detail oriented, highly motivated, and an independent thinker.
• Demonstrated advanced experience with various spreadsheet and software applications including Microsoft Access, Excel, Word, Outlook, Argos.
• Experience working with billing rules and detail codes.
• Strong interpersonal skills with the ability to deal with challenging situations in a diplomatic and calm manner, maintaining customer service orientation at all times.
• Strong commitment to improving processes across departments.
• Demonstrated ability to manage time, work in a collaborative environment, and meet specific deadlines.
• High level of proficiency in the use for data security and data integrity.
• Knowledge of and commitment to the mission of La Salle University.

Preferred Qualifications

• Previous experience working in a higher education environment.

Benefits

La Salle University offers its eligible employees comprehensive medical and dental plans, employer‑paid life and disability insurance, retirement benefits, generous paid time off (vacation, sick leave, and holidays), and tuition benefits such as no‑cost undergraduate and graduate degree programs for employees (with no wait period) and for employees’ dependents (after completing the required years of service).