Senior Collections Specialist

Atrium; Alpharetta (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

Atrium is seeking a Senior Collections Analyst to manage a portfolio of B2B customer accounts, drive timely payments, and support AR processes. You will analyze aging, resolve discrepancies, and partner with internal teams to improve cash flow and collection performance.

The role requires 4+ years in AR/B2B collections, experience with customer portfolios, reconciliations, disputes, and aging analysis, plus SAP S/4Hana and High Radius proficiency.

Qualifications

• 4+ years of AR/B2B collections experience.
• Experience managing customer portfolios, reconciliations and aging analysis.
• Experience with SAP S/4Hana and High Radius is required.

Responsibilities

• Manage a portfolio of B2B customer accounts and monitor outstanding balances.
• Conduct collections via phone, email, and written communication.
• Analyze aging reports, prioritize actions, and follow up on payments.
• Research and resolve account discrepancies and disputes.
• Maintain accurate collection activity and documentation in the ERP system.
• Track metrics and identify trends to improve cash flow and collection performance.
• Collaborate with Sales, Customer Service, Finance and other teams to resolve issues.
• Support standardized AR processes and reporting initiatives.

Skills

Accounts Receivable

B2B Collections

Aging analysis

Dispute resolution

Tools

SAP S/4 Hana

HighRadius

Job description

Atrium is seeking a Senior Collections Analyst for a growing organization to manage a portfolio of B2B customer accounts, drive timely payments, reduce past-due balances, and support accounts receivable processes. This role will analyze aging, resolve account issues, and partner with internal teams to improve cash flow and collection performance.

Responsibilities

• Manage assigned customer accounts and monitor outstanding balances.
• Conduct B2B collections through phone, email, and written communication.
• Analyze aging reports, prioritize collection efforts, and follow up on payment commitments.
• Research and resolve account discrepancies and customer disputes.
• Maintain accurate collection activity and account documentation within an ERP system.
• Track collection metrics and identify trends or process improvements.
• Partner with Sales, Customer Service, Finance, and other internal teams to resolve issues.
• Support standardized AR processes and reporting initiatives.

Qualifications

• 4+ years of Accounts Receivable and/or B2B Collections experience.
• Experience managing customer portfolios, reconciliations, disputes, and aging analysis.
• Experience with SAP S/4 Hana and High Radius required.

Commitment to Diversity

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

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