Senior Collections & Recovery Pro - Commission & Flexible PTO

Payvantage; Jonesboro (AR); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Referral program

Vision insurance

Paid training

Paid time off

Job summary

Payvantage, based in Jonesboro, AR, is seeking a Senior Collections & Recovery Specialist to manage delinquent accounts through outbound calls, skip tracing, negotiation, and post-judgment recovery. The role requires professionalism, accuracy, confidentiality, and adherence to policy.

Ideal candidates are persistent, results-oriented, and comfortable handling challenging conversations while maintaining compliance.

Qualifications

• 5+ years of collections, recovery, financial services, or related experience highly desired.
• 2+ years of high-volume outbound collections experience.
• Established track record with inbound customer calls, skip tracing, payment negotiations, and account research.
• Experience with demand letters, judgments, garnishments, or post-judgment recovery preferred.
• Strong communication, negotiation, organization, and documentation skills.
• Ability to handle difficult conversations professionally and comply with escalation procedures.
• Bilingual English/Spanish speaking skills are a plus.
• High school diploma or equivalent.
• College degree preferred; comparable relevant professional experience may be considered in lieu of a degree.

Responsibilities

• Make high-volume outbound collection calls and handle inbound calls from customers with past-due accounts.
• Negotiate payments and establish approved payment arrangements.
• Follow up on broken promises to pay and missed arrangements.
• Perform skip tracing to locate customers and update contact information.
• Research accounts and document all collection and recovery activity.
• Prepare and issue approved demand letters and collection correspondence.
• Support authorized judgment and garnishment recovery, including preparing and mailing documents and tracking responses.
• Maintain accurate account notes, payment information, correspondence, and recovery records.
• Escalate disputes, bankruptcy matters, attorney communications, and other legally sensitive issues as required.

Skills

Collections experience

Outbound calling

Negotiation

Documentation

Compliance

Bilingual English/Spanish

Education

High school diploma

College degree preferred

Job description

Payvantage, based in Jonesboro, AR, is seeking a Senior Collections & Recovery Specialist to manage delinquent accounts through outbound calls, skip tracing, negotiation, and post-judgment recovery. The role requires professionalism, accuracy, confidentiality, and adherence to policy.

Ideal candidates are persistent, results-oriented, and comfortable handling challenging conversations while maintaining compliance.