Collections Specialist: Fast-Paced Recovery & Negotiation

Jobtailor; Des Moines (IA); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking a results-driven Collections/Recovery Specialist in Des Moines, IA. The role requires handling inbound and outbound calls, collecting payments, and negotiating solutions to minimize delinquencies.

You will document interactions, update systems, and maintain comprehensive customer histories. The ideal candidate has 3+ years in collections or related fields, strong communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• 3+ years of collections, customer service, and/or sales experience preferred.
• Experience and knowledge in the leasing and finance sector preferred.
• Able to work in a very fast-paced environment and adapt to situations.
• Quality-driven and results oriented.
• Excellent verbal and writing skills.

Responsibilities

• Execute adequate and timely collection and/or recovery activity.
• Minimize risk costs and optimize returns.
• Communicate with customers by telephone and in writing.
• Identify reasons for delinquency and negotiate solutions to resolve delinquency.
• Manage customers and solve the arrears process based on customer or contract reasons for delinquency.
• Identify quality adjustment requests.
• Work in an inbound and outbound dialing environment.
• Update systems with notes and take payments.
• Record customer and arrears history to ensure a complete file for collection and recovery decision-making.
• Manage time and prioritize work to reduce the impact on losses.
• Perform any other duties as determined by management.

Skills

Collections Experience

Customer Service Skills

Negotiation Skills

Microsoft Products Proficiency

Spanish Language Proficiency

Education

High school diploma or equivalent

Bachelor's degree is a plus

Tools

Salesforce Service Cloud

Job description

Jobtailor is seeking a results-driven Collections/Recovery Specialist in Des Moines, IA. The role requires handling inbound and outbound calls, collecting payments, and negotiating solutions to minimize delinquencies.

You will document interactions, update systems, and maintain comprehensive customer histories. The ideal candidate has 3+ years in collections or related fields, strong communication skills, and the ability to thrive in a fast-paced environment.