Senior Collections & Credit Admin Specialist

United Parcel Service, Inc.; Bloomingdale (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

United Parcel Service, Inc. in Bloomingdale, IL is seeking a collections specialist to handle customer export billing requests, respond to inquiries, and help improve cash flow. The role emphasizes accuracy, issue resolution, and collaboration with internal teams.

The position requires a Bachelor’s degree, proficiency with Microsoft Office, and strong organizational and negotiation skills. Candidate must commute to the office; UPS will not sponsor visa for this role.

Qualifications

• Bachelor’s Degree or International equivalent - Preferred
• Bachelor’s Degree in Business or related field - Preferred
• Proficiency in Microsoft Office products
• Prior Collections experience
• Strong organizational and prioritization skills
• Basic negotiation skills
• Experience handling objections and gaining commitment - Preferred
• Job Grade- A13
• Last day to apply internally- 10/28/2026 @ 11:59pm EST

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Skills

Organizational skills

Prioritization skills

Negotiation

Objection handling

Commitment closing

Education

Bachelor’s Degree in Business or related field

Bachelor’s Degree or International equivalent - Preferred

Tools

Microsoft Office

Job description

United Parcel Service, Inc. in Bloomingdale, IL is seeking a collections specialist to handle customer export billing requests, respond to inquiries, and help improve cash flow. The role emphasizes accuracy, issue resolution, and collaboration with internal teams.

The position requires a Bachelor’s degree, proficiency with Microsoft Office, and strong organizational and negotiation skills. Candidate must commute to the office; UPS will not sponsor visa for this role.