Sr. Admin. Associate, Collections & Credit- Hybrid

United Parcel Service Sweden Aktiebolag; Bloomingdale (IL); Sur place; USD 55 000 - 82 000; Plein temps

Résumé du poste

UPS in Bloomingdale, IL is seeking a dedicated collections professional to manage accounts receivable for diverse customers. You will handle inquiries, resolve payment delays, and maintain customer records across systems.

The role emphasizes collaboration with internal teams and strong communication to protect cash flow and reduce delinquencies in a dynamic environment.

Qualifications

• Bachelor's degree or international equivalent preferred.
• Bachelor's degree in business or related field preferred.
• Proficiency with Microsoft Office products.
• Prior collections experience.
• Strong organizational and prioritization skills.
• Basic negotiation skills.
• Experience handling objections and gaining commitment preferred.

Responsabilités

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Connaissances

Collections experience

Prioritization

Negotiation

Objection handling

Customer service

Formation

Bachelor's Degree or International equivalent - Preferred

Bachelor's Degree or International equivalent in Business or related field - Preferred

Outils

Microsoft Office

Description du poste

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position performs collection responsibilities according to established procedures for various types of customers. The employee impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer export billing requests and responses. The employee has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Qualifications

• Bachelor's Degree or International equivalent - Preferred
• Bachelor's Degree or International equivalent in Business or related field - Preferred
• Proficiency in the use of Microsoft Office products
• Prior Collections experience
• Strong organizational and prioritization skills
• Basic negotiation skills
• Experience handling objections and gaining commitment - Preferred

Job Grade- A13

Last day to apply internally- 10/28/2026 @ 11:59pm EST

The position is based in Bloomingdale, IL and requires commuting to the office. Employer will not sponsor a visa for this position. Candidates must be currently in the same geographic location or willing to relocate independently.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.