Senior Collections & Credit Admin Specialist

UPS Supply Chain Solutions, Inc.; Bloomingdale (IL); On-site; USD 28,000 - 52,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. is seeking a detail-oriented Collections Specialist based in Bloomingdale, IL.

The role focuses on optimizing cash flow by managing export billing requests, resolving delinquencies, and reducing bad debt exposure while working closely with customers, agencies, and internal teams. Responsibilities include providing excellent service, addressing inquiries, prioritizing complex issues, and generating AR reports.

Qualifications

• Bachelor’s Degree or international equivalent - Preferred
• Proficiency in the use of Microsoft Office products
• Prior Collections experience
• Strong organizational and prioritization skills
• Basic negotiation skills
• Experience handling objections and gaining commitment - Preferred

Responsibilities

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.

Skills

Microsoft Office proficiency

Collections experience

Organizational skills

Negotiation skills

Objection handling

Education

Bachelor’s Degree or international equivalent in Business or related field

Bachelor’s Degree or international equivalent - Preferred

Job description

UPS Supply Chain Solutions, Inc. is seeking a detail-oriented Collections Specialist based in Bloomingdale, IL.

The role focuses on optimizing cash flow by managing export billing requests, resolving delinquencies, and reducing bad debt exposure while working closely with customers, agencies, and internal teams. Responsibilities include providing excellent service, addressing inquiries, prioritizing complex issues, and generating AR reports.