Credit and Collections Analyst

Prospectblue; Richmond (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

ProspectBlue is seeking a Credit & Collections Analyst to join its finance team on a temporary basis. You will support the global credit and collections function, responding to customer inquiries, investigating account issues, researching unallocated cash, and handling recurring AR tasks.

You will work with Finance, Customer Service, Sales, and Operations to resolve issues and ensure timely collections. Strong analytical ability, clear communication, and logistics/transport experience are highly

Qualifications

• 1–3 years in credit and collections or related finance role.
• Bachelor’s degree in Accounting, Finance, or Business preferred.
• Experience in ocean shipping or freight logistics is a plus.
• ERP or NetSuite experience strongly preferred.
• Strong Excel skills and data accuracy.

Responsibilities

• Mailbox and Customer Portal Support: respond to inquiries about invoices, balances, payment status, and account details; escalate complex matters as needed.
• Cash Application and Reconciliation: research unallocated cash and apply payments; resolve misapplied payments and account discrepancies; support audits.
• Other Collections Activities: complete recurring collections tasks and coordinate with approvers for holds/releases and refunds.

Skills

Credit & Collections

Accounts Receivable

ERP Experience

Excel Skills

Customer Service

Education

Bachelor’s degree in Accounting or Finance

Tools

NetSuite

CASS Portal

ERP Systems

Job description

ProspectBlue seeks an established trans-Atlantic container shipping line with an integrated logistics network, is looking for a Credit & Collections Analyst to join its finance team on a temporary basis.

About the Role

The Credit & Collections Analyst supports the company’s global credit and collections function by helping keep receivables moving. Day to day, you’ll respond to customer inquiries, investigate account and payment issues, research unallocated cash, and handle recurring AR and administrative tasks. You’ll work closely with Finance, Customer Service, Sales, and Operations to resolve issues and support timely collections.

This role is a great fit for someone with strong analytical skills, clear communication, and collections experience in a fast-paced logistics, shipping, or transportation environment.

What You’ll Do

Mailbox and Customer Portal Support

• Monitor and respond to collections mailbox and customer portal inquiries about invoices, balances, payment status, and account details, escalating complex or sensitive matters as needed
• Partner with internal teams to resolve invoicing errors, service issues, or documentation gaps that delay payment
• Track open inquiries and follow up to keep items moving toward resolution

Cash Application and Reconciliation

• Research unallocated and unidentified cash using remittance details, bank information, customer records, and ERP data
• Work with the Cash Application Coordinator and other colleagues to identify payment details and get them applied or resolved
• Investigate overpayments, short payments, misapplied payments, and account discrepancies; document findings and **escalate as needed**
• Support audits by providing documentation and explanations

Other Collections Activities

• Complete recurring collections and administrative tasks according to established procedures
• Support account hold/release and refund processes by gathering information and coordinating with the appropriate approver

What You Bring

• 1–3 years of experience in credit and collections, accounts receivable, cash application, customer account support, or a related finance role
• Bachelor’s degree in Accounting, Finance, Business, or a related field preferred
• Experience in ocean shipping, NVOCC/liner operations, freight logistics, or transportation preferred
• Experience with third-party payment portals such as CASS a plus
• ERP experience required; NetSuite strongly preferred
• Strong Excel skills and comfort working with customer, payment, and remittance data
• Ability to manage a queue of requests, prioritize competing tasks, and know when to escape
• High accuracy, strong organization, and attention to detail
• Clear, professional written and verbal communication with customers and internal teams
• Ability to stay composed in difficult or sensitive conversations
• Comfortable working independently and as part of a team