Credit & Collections Specialist (AR, Billing & Cash Flow)

Matson Logistics, Inc.; Downers Grove (IL); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

401k with employer matching

Profit sharing

Health insurance

Paid holidays

PTO

Job summary

Matson Logistics, Inc. is seeking a Credit & Collections Representative in Downers Grove, IL to protect cash flow by managing customer receivables and resolving billing issues.

You will contact customers, escalate delinquent accounts, and collaborate with internal teams to ensure timely payments while maintaining strong relationships. The role emphasizes proactive communication, issue resolution, and accurate account maintenance.

Qualifications

• High school diploma or GED and 3+ years of experience in collections, accounts receivable, or related fields.
• Strong knowledge of Microsoft Office applications, including Excel and Word; Outlook proficiency preferred.
• Ability to accurately enter, maintain, and review transaction data within business systems.
• Strong organizational and time-management skills, with ability to manage multiple priorities.
• Excellent verbal, written, and interpersonal communication skills; strong customer service and relationship-management skills.

Responsibilities

• Manage an assigned portfolio of customer accounts and conduct collection activities to support timely payment and cash flow objectives.
• Initiate collection calls and customer outreach to address outstanding balances and delinquent invoices.
• Communicate with customers through phone, email, and other channels to resolve billing questions, disputes, and collection issues.
• Investigate overdue accounts, identify root causes of payment delays, and recommend appropriate collection actions.
• Review aging reports and perform account audits to identify discrepancies and support appropriate account adjustments.
• Partner with Sales, Customer Service, and Operations to resolve billing and credit-related issues.

Skills

Collections and receivables management

Investigation and problem-solving

Attention to detail

Professional communication

Customer relationship building

Accountability & follow-through

Education

High school diploma or GED and 3+ years of experience

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Matson Logistics, Inc. is seeking a Credit & Collections Representative in Downers Grove, IL to protect cash flow by managing customer receivables and resolving billing issues.

You will contact customers, escalate delinquent accounts, and collaborate with internal teams to ensure timely payments while maintaining strong relationships. The role emphasizes proactive communication, issue resolution, and accurate account maintenance.