Senior Cognigy Solutions Architect — Remote

Bot Jobs; United States; Remote; USD 106,000 - 167,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Paid learning days

Job summary

Concentrix is seeking an experienced Solution Architect to translate business and contact center requirements into scalable Cognigy/NICE CXone solutions. You will design conversational flows, architect end-to-end integrations, and guide delivery teams through deployment and testing.

The role requires 8+ years in solution architecture with Cognigy and NICE CXone, plus strong API and enterprise-architecture expertise.

Qualifications

• 8+ years of hands-on solution architecture experience with NICE CXone and Cognigy.
• Experience designing contact center voice and digital journeys, including IVR, routing, and agent handoffs.
• Strong understanding of conversational AI, API integrations, and enterprise architecture.
• Ability to produce architecture diagrams, technical designs, and clear guidance for delivery teams.
• Experience leading technical discussions with clients and cross-functional teams.

Responsibilities

• Translate business and contact center requirements into solution designs, integration patterns, and implementation plans.
• Design Cognigy conversational flows and AI agent solutions across voice and digital channels.
• Architect the connection between Cognigy and NICE CXone, including routing, escalation, and transfer of conversation context to human agents.
• Define integrations with CRM, knowledge bases, APIs, and other enterprise systems.
• Establish requirements for security, access, data handling, monitoring, and operational support.
• Guide development teams through configuration, testing, deployment, and issue resolution.
• Work with business, operations, and technical stakeholders to measure performance and improve customer and agent experiences.

Skills

Solution architecture

NICE CXone

Cognigy

IVR design

Enterprise architecture

APIs & integrations

Architecture diagrams

Client leadership

Tools

Cognigy Voice Gateway

CRM integrations

Knowledge management systems

APIs

Job description

Concentrix is seeking an experienced Solution Architect to translate business and contact center requirements into scalable Cognigy/NICE CXone solutions. You will design conversational flows, architect end-to-end integrations, and guide delivery teams through deployment and testing.

The role requires 8+ years in solution architecture with Cognigy and NICE CXone, plus strong API and enterprise-architecture expertise.