Senior Cognigy Solutions Architect: CXone & AI Flows

Concentrix; Austin (TX); Remote; USD 106,000 - 167,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Paid time off and holidays

Paid learning days

Job summary

Concentrix is seeking a Cognigy Solutions Architect to translate business and contact center needs into robust solution designs and integration plans. You will design Cognigy flows and AI agents across voice and digital channels, and architect connections between Cognigy and NICE CXone, including routing and agent handoffs.

You will guide development teams through configuration, testing, deployment and optimization, working with business and technical stakeholders to measure performance and

Qualifications

• Hands-on solution architecture with NICE CXone and Cognigy.
• Experience designing contact center voice and digital journeys including IVR and routing.
• Ability to produce architecture diagrams and technical designs.

Responsibilities

• Translate requirements into solution designs, integration patterns and implementation plans.
• Design Cognigy flows and AI agent solutions across voice and digital channels.
• Architect integration between Cognigy and NICE CXone, including routing to agents.

Skills

Cognigy

NICE CXone

API integrations

Enterprise architecture

IVR design

Voice & digital journeys

Education

Bachelor's degree or equivalent

Tools

Cognigy Voice Gateway

CRM integrations

Analytics tools

Job description

Concentrix is seeking a Cognigy Solutions Architect to translate business and contact center needs into robust solution designs and integration plans. You will design Cognigy flows and AI agents across voice and digital channels, and architect connections between Cognigy and NICE CXone, including routing and agent handoffs.

You will guide development teams through configuration, testing, deployment and optimization, working with business and technical stakeholders to measure performance and