CNC Field Service Engineer — On-Site & Remote Support (Travel)

H.T. Prof Executive Search; Chicago (IL); Hybrid; USD 70,000 - 90,000; Full time

Job summary

H. T. PROF Group is seeking a CNC Field Service Engineer to install, troubleshoot, repair, and maintain CNC machine tools at customer sites nationwide. Reporting to the CNC Field Service Manager, the role can be based anywhere east of the Mississippi, with preference for IL, TN, KY, OH, or near an airport.

Responsibilities include on-site and remote support, training customers, and documenting service activities. Extensive travel (100%) is required, with weekend and overnight stays possible.

Qualifications

• 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical).
• Remote technical support experience within the machine tool industry is a plus.
• Proven experience installing and servicing machining centers with leveling and alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC control systems, including FANUC controls.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories.
• Perform machine leveling, geometry checks, and final adjustments for peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application issues.
• Identify root causes and recommend corrective actions including repair or replacement.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.

Skills

Electrical expertise

Mechanical expertise

Diagnostic skills

PLC programming

FANUC controls

Customer service

Travel required

Job description

H. T. PROF Group is seeking a CNC Field Service Engineer to install, troubleshoot, repair, and maintain CNC machine tools at customer sites nationwide. Reporting to the CNC Field Service Manager, the role can be based anywhere east of the Mississippi, with preference for IL, TN, KY, OH, or near an airport.

Responsibilities include on-site and remote support, training customers, and documenting service activities. Extensive travel (100%) is required, with weekend and overnight stays possible.