CNC Field Service Engineer

H.T. Prof Executive Search; Nashville (TN); Hybrid; USD 85.000 - 115.000; Vollzeit

Zusammenfassung

H. T. PROF Group is seeking a CNC Field Service Engineer to install, troubleshoot, repair, and maintain CNC machine tools at customer sites across the United States.

The role requires strong electrical and mechanical expertise, diagnostic skills, and a customer-first mindset. The ideal candidate can be based anywhere east of the Mississippi, with preference for those near IL, TN, KY, AL, or OH. Responsibilities include on-site and remote support, training, and project coordination, with

Qualifikationen

• 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years of experience providing remote technical support within the machine tool industry.
• Proven experience installing and servicing machining centers, including leveling and geometric alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC control systems, including FANUC controls.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to travel extensively (100% during weekdays) and work independently in the field.

Aufgaben

• Install new CNC machine tool systems at customer sites, including all options and accessories.
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues.
• Identify root causes and recommend corrective actions including repair or replacement solutions.
• Provide on-site and remote technical support via phone, email, and other communication channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.
• Perform other duties as needed.

Kenntnisse

CNC maintenance

Remote technical support

FANUC controls

PLC programming

Troubleshooting

Jobbeschreibung

We are partnered with an amazing CNC Machine Tool Builder on their search for CNC Field Service Engineers! As a Field Service Engineer, you will provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. This role is critical to ensuring optimal machine performance and delivering an exceptional customer experience. The ideal candidate brings strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset. Reporting to the CNC Field Service Manager, this position can be based anywhere East of the Mississippi, with preference given to candidates located within an hour of an airport and/or IL, TN, KY, AL, and OH.

Responsibilities

Install new CNC machine tool systems at customer sites, including all options and accessories

Perform machine leveling, geometry checks, and final adjustments to ensure peak performance

Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues

Identify root causes and recommend corrective actions including repair or replacement solutions

Provide on-site and remote technical support via phone, email, and other communication channels

Support customers, distributors, and internal teams with technical guidance and problem resolution

Provide customer training and assist with project coordination as needed

Provide service support at trade shows and company events when required

Maintain detailed service documentation and reporting

Travel extensively (100%) including overnights and occasional weekend travel

• Perform other duties as needed

Requirements

5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical)

5+ years of experience providing remote technical support within the machine tool industry

Proven experience installing and servicing machining centers, including leveling and geometric alignment

Strong knowledge of PLC programming and troubleshooting

Experience with CNC control systems, including FANUC controls

Solid understanding of power circuits and industrial electrical systems

Excellent troubleshooting, communication, and customer service skills

Ability to travel extensively (100% during weekdays) and work independently in the field