CNC Field Service Engineer

Top Echelon LLC; Cleveland (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Top Echelon LLC is seeking a CNC Field Service Engineer to install, troubleshoot, and service CNC machine tool systems at customer sites nationwide. You will diagnose electrical, mechanical, hydraulic, and control issues, perform alignments, and provide on-site or remote technical support.

The role requires strong PLC and FANUC knowledge, extensive travel (100%), and excellent customer communication with customers, distributors, and internal teams.

Qualifications

• 5+ years in CNC machine tool maintenance and service (electrical and mechanical).
• 5+ years remote technical support experience in machine tool industry.
• Experience installing/servicing machining centers with leveling and geometric alignment.
• Strong PLC programming and troubleshooting knowledge.
• Willingness to travel 100% on weekdays.

Responsibilities

• Install new CNC machine tool systems at customer sites, incl. options and accessories.
• Perform machine leveling, geometry checks, and final adjustments.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues.
• Identify root causes and recommend corrective actions including repair or replacement.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and occasional weekend travel.
• Perform other duties as needed.

Skills

CNC maintenance

Remote support

Troubleshooting

Customer service

Travel 100%

Tools

FANUC controls

PLC programming

Electrical systems

Job description

We are partnered with an amazing CNC Machine Tool Builder on their search for CNC Field Service Engineers! As a Field Service Engineer, you will provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. This role is critical to ensuring optimal machine performance and delivering an exceptional customer experience. The ideal candidate brings strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset. Reporting to the CNC Field Service Manager, this position can be based anywhere East of the Mississippi, with preference given to candidates located within an hour of an airport and/or IL, TN, KY, AL, and OH.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories

• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance

• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues

• Identify root causes and recommend corrective actions including repair or replacement solutions

• Provide on-site and remote technical support via phone, email, and other communication channels

• Support customers, distributors, and internal teams with technical guidance and problem resolution

• Provide customer training and assist with project coordination as needed

• Provide service support at trade shows and company events when required

• Maintain detailed service documentation and reporting

• Travel extensively (100%) including overnights and occasional weekend travel

• Perform other duties as needed

Requirements

• 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical)

• 5+ years of experience providing remote technical support within the machine tool industry

• Proven experience installing and servicing machining centers, including leveling and geometric alignment

• Strong knowledge of PLC programming and troubleshooting

• Experience with CNC control systems, including FANUC controls

• Solid understanding of power circuits and industrial electrical systems

• Excellent troubleshooting, communication, and customer service skills

• Ability to travel extensively (100% during weekdays) and work independently in the field