Senior CMDB Specialist: ServiceNow ITOM & Governance

Aveshka Inc; Ashburn (VA); On-site; USD 160,000 - 165,000; Full time

Benefits offered by this job

Extensive training programs

Gym membership reimbursement

Generous paid time off

Job summary

Softtek Government Solutions is seeking a Configuration Management Database (CMDB) Specialist to support a federal government program in Ashburn, VA. You will develop CMDB data models, CI relationships, and governance using ServiceNow CSDM and ITOM.

Responsibilities include eliciting stakeholder requirements, designing CI classes and relationships, aligning CMDB with ITSM processes, and enabling data-driven decisions through governance, integrations, and UAT support.

Qualifications

• Master’s degree in information technology or related field.
• ITIL v4 or v5 certification required.
• 10+ years of IT experience with government contracting preferred.
• Experience designing CI classes, relationships, and lifecycle management.

Responsibilities

• Elicit stakeholder requirements across IT and business teams to identify CIs and relationships.
• Document functional and non-functional requirements with use cases and acceptance criteria.
• Analyze data sources for CMDB migration and normalization challenges.
• Define and maintain CMDB data models, CI classes, and lifecycle states.
• Design CI relationships to reflect enterprise services and environments.
• Establish data standards, governance, and quality controls.
• Align CMDB with Incident, Change, Problem, and Asset Management processes.
• Specify governance policies for data ownership, stewardship, and validation.
• Support integrations with discovery tools, monitoring platforms, and ticketing systems.
• Develop data quality metrics, dashboards, and remediation processes.
• Plan UAT, develop test cases, and train stakeholders on CMDB usage.

Skills

Stakeholder facilitation

Analytical thinking

Documentation

Communication

Governance

Problem solving

Training

Education

Master’s degree in information technology

ITIL v4 or v5 certification

Tools

ServiceNow CSDM

ServiceNow ITOM

CMDB modeling

Data governance

Data mapping

UAT testing

Job description

Softtek Government Solutions is seeking a Configuration Management Database (CMDB) Specialist to support a federal government program in Ashburn, VA. You will develop CMDB data models, CI relationships, and governance using ServiceNow CSDM and ITOM.

Responsibilities include eliciting stakeholder requirements, designing CI classes and relationships, aligning CMDB with ITSM processes, and enabling data-driven decisions through governance, integrations, and UAT support.