Config Manag Analyst Asso

Aveshka Inc; Ashburn (VA); On-site; USD 160,000 - 165,000; Full time

Benefits offered by this job

Extensive training programs

Gym membership reimbursement

Generous paid time off

Job summary

Softtek Government Solutions is seeking a Configuration Management Database (CMDB) Specialist to support a federal government program in Ashburn, VA. You will develop CMDB data models, CI relationships, and governance using ServiceNow CSDM and ITOM.

Responsibilities include eliciting stakeholder requirements, designing CI classes and relationships, aligning CMDB with ITSM processes, and enabling data-driven decisions through governance, integrations, and UAT support.

Qualifications

• Master’s degree in information technology or related field.
• ITIL v4 or v5 certification required.
• 10+ years of IT experience with government contracting preferred.
• Experience designing CI classes, relationships, and lifecycle management.

Responsibilities

• Elicit stakeholder requirements across IT and business teams to identify CIs and relationships.
• Document functional and non-functional requirements with use cases and acceptance criteria.
• Analyze data sources for CMDB migration and normalization challenges.
• Define and maintain CMDB data models, CI classes, and lifecycle states.
• Design CI relationships to reflect enterprise services and environments.
• Establish data standards, governance, and quality controls.
• Align CMDB with Incident, Change, Problem, and Asset Management processes.
• Specify governance policies for data ownership, stewardship, and validation.
• Support integrations with discovery tools, monitoring platforms, and ticketing systems.
• Develop data quality metrics, dashboards, and remediation processes.
• Plan UAT, develop test cases, and train stakeholders on CMDB usage.

Skills

Stakeholder facilitation

Analytical thinking

Documentation

Communication

Governance

Problem solving

Training

Education

Master’s degree in information technology

ITIL v4 or v5 certification

Tools

ServiceNow CSDM

ServiceNow ITOM

CMDB modeling

Data governance

Data mapping

UAT testing

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Ashburn, VA, US

Salary Range: $160,000.00 To $165,000.00 Annually

Gov't Client/Onsite

Overview:

Softtek Government Solutions is currently seeking a Configuration Management Database (CMDB) Specialist to serve as part of a team in support of a federal government program. We need your enterprise information technology service management and consulting expertise to plan, implement, govern, and continuously improve a business-driven CMDB based on ServiceNow CSDM and ServiceNow ITOM. In this role you will develop practical technology solutions and recommendations and assist with implementing those solutions and recommendations to improve service visibility, operational decision-making, compliance monitoring, and the long-term sustainability of the CMDB.

Key Responsibilities

• Elicit stakeholder requirements across Application Owners, IT Operations, Security, Architecture, and other technical and business teams to identify required Configuration Items (CIs), critical attributes, ownership requirements, and inter-CI relationships.
• Document business and technical requirements as functional and non-functional artifacts, including use cases, user stories, process flows, acceptance criteria, and implementation documentation.
• Analyze existing data sources to identify gaps, inconsistencies, duplication, normalization requirements, and migration challenges affecting CMDB implementation and sustainment.
• Define and maintain CMDB data models, including CI classes, attributes, ownership fields, lifecycle states, and enumeration values for servers, applications, databases, infrastructure, and other enterprise assets.
• Design and maintain CI relationship models, including dependencies such as "runs on," "connects to," and "is composed of," to accurately represent enterprise services and technology environments.
• Establish data standards, normalization practices, and governance controls to ensure CMDB consistency, integrity, and long-term maintainability.
• Align the CMDB with ITSM processes, including Incident, Change, Problem, and Asset Management, to ensure configuration data supports operational workflows and service management objectives.
• Define data governance policies and procedures covering data ownership, stewardship, data entry standards, updates, reconciliation, validation, and ongoing data quality management.
• Specify and support integrations with automated discovery tools, monitoring platforms, ticketing systems, and other authoritative data sources to ensure accurate and automated data population.
• Define CMDB data quality rules and metrics, monitoring controls, reporting mechanisms, and remediation processes to ensure the accuracy, completeness, reliability, and integrity of configuration data.
• Plan and conduct User Acceptance Testing (UAT), develop test cases and validation criteria, and support business stakeholders in verifying functional requirements and expected outcomes.
• Identify reporting and dashboard requirements, develop CMDB-enabled performance metrics and KPIs (e.g., MTTR, change success rates), create training materials and user documentation, deliver stakeholder workshops and training sessions, provide ongoing support, resolve stakeholder conflicts, and facilitate communication between business and technical teams to drive adoption, consensus, and continuous improvement.

Required Skills & Experience

• 10+ years of overall information technology experience
• Proficiency with ServiceNow Common Service Data Model (CSDM) and ServiceNow ITOM (IT Operations Management)
• Demonstrated expertise in CMDB planning, modeling, governance, and data quality frameworks
• Experience with Federal government contracting experience in enterprise architecture, IT operations, data governance
• Experience designing Configuration Item (CI) classes, relationships, and lifecycle management for complex organizations
• Experience leading workshops, stakeholder discussions, and cross‑team alignment
• Strong understanding of service mapping principles and organizational CMDB ownership models
• Excellent analytical, communication, documentation, facilitation, and standards development capabilities
• Experience working within large, federated, or regulated environments

Required Education

• Master’s degree in information technology or related field
• ITIL v4 or v5 certification

Security Clearance

• Current CBP clearance or a Top Secret Clearance

Work Location

Softtek Government Solutions is a professional services firm focused on addressing our nation’s most complex threats and challenges. Softtek Government Solutions is committed to supporting our clients’ missions with services delivered by our diverse and experienced staff. With expertise in cybersecurity, emergency preparedness, and public health, our experience base spans federal, state, and local governments, as well as private sector entities.

AboutSofttek Government Solutions

Softtek Government Solutions encourages collaborative communication and ongoing learning. Some of our benefits include:

• Extensive training programs
• Gym membership reimbursement
• Generous paid time off and much more!

Softtek Government Solutions is an Equal Opportunity Employer (EOE)