Senior CMDB & ITSM Operations Lead

First Command Financial Services, Inc.; Beavercreek (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

First Command Financial Services, Inc. in Ohio is seeking a Configuration Management Database Engineer to implement and manage the enterprise CMDB. This role includes developing strategies, ensuring data quality, and supporting IT operations.

The ideal candidate will have 3–5 years of experience in ITSM and hands-on CMDB management. Responsibilities include maintaining CI relationships and overseeing system audits and patch management.

Qualifications

• 3–5 years experience in ITSM, IT operations, or IT governance roles.
• 3+ years hands-on experience managing a Configuration Management Database.
• Ability to pass background checks for Wright-Patterson Air Force Base.

Responsibilities

• Contribute to CMDB strategy, roadmap, and governance.
• Maintain CI Relationships, Service Models, and Application Services.
• Manage CMDB data quality and audits.

Skills

CSDM

Discovery

Service Mapping

Configuration Management Database Management

Patch Management

Project Management

Time Management

Education

Technical or Associate’s Degree

Tools

ServiceNow

SCCM

Intune

vCenter

Job description

First Command Financial Services, Inc. in Ohio is seeking a Configuration Management Database Engineer to implement and manage the enterprise CMDB. This role includes developing strategies, ensuring data quality, and supporting IT operations.

The ideal candidate will have 3–5 years of experience in ITSM and hands-on CMDB management. Responsibilities include maintaining CI relationships and overseeing system audits and patch management.