Principal CMDB & CSDM Architect

Fidelity Investments; Roanoke (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Fidelity Investments is seeking a Configuration Management Analyst to focus on Common Service Data Model (CSDM) implementation, deriving insights and recommending process improvements. Responsibilities include assisting with CMDB updates, engaging in strategic projects, and supporting lifecycle management.

Candidates should have 3+ years of data analysis experience, strong analytical and communication skills, and familiarity with ITIL processes and the ServiceNow platform. This role requires full-time onsite presence.

Qualifications

• 3+ years of data/process analysis experience.
• Thorough understanding of IT service portfolio development.
• 3+ years of ITSM/ITIL service management related work experience.

Responsibilities

• Assist with CMDB migration into the CSDM data management model.
• Provide accurate data through reporting for annual maintenance.
• Engage with strategic projects for timely delivery of functionality.

Skills

Analytical capabilities

Project management

Problem-solving

Communication skills

Data analysis

ITIL processes

ServiceNow platform

Job description

Fidelity Investments is seeking a Configuration Management Analyst to focus on Common Service Data Model (CSDM) implementation, deriving insights and recommending process improvements. Responsibilities include assisting with CMDB updates, engaging in strategic projects, and supporting lifecycle management.

Candidates should have 3+ years of data analysis experience, strong analytical and communication skills, and familiarity with ITIL processes and the ServiceNow platform. This role requires full-time onsite presence.