CMDB Administrator & ITSM Data Steward

ace; Costa Mesa (CA); On-site; USD 110,000 - 146,000; Full time

Benefits offered by this job

Health coverage

401(k) matching plus Pension

Tuition assistance

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking a skilled CMDB Administrator to manage the CMDB platform, ensure accurate CI data, and coordinate with discovery tools and integrations. The role emphasizes standardized data models, reconciliation rules, and ongoing audits to support ITSM processes.

The candidate should have 3–5 years in CMDB administration, be proficient with ServiceNow or BMC Helix CMDB, and hold ITIL-related certifications.

Qualifications

• 3-5 years of CMDB administration, ITSM tools, or IT infrastructure.
• Experience with ServiceNow or BMC Helix CMDB, Discovery, and integration pipelines.
• Knowledge of reconciliation, normalization, and CMDB data models; ITIL familiarity.
• Strong analytical, troubleshooting, and documentation skills.

Responsibilities

• Administer and maintain CMDB platforms (e.g., BMC Helix CMDB, BMC Discovery).
• Configure datasets, class models, metadata, sync maps, and scheduled jobs.
• Support automated discovery sources and ensure accuracy of ingested CI data.
• Manage integrations with additional systems of record (Flexera, MS-SQL ingestion, etc.).
• Configure and maintain normalization rules (product names, manufacturers, categorization).
• Manage reconciliation identification and precedence rules to prevent duplicates and preserve authoritative attributes.
• Perform routine CMDB audits, gap analysis, and remediation of CI data issues.
• Monitor reconciliation logs, data ingest failures, and inconsistent CI patterns.
• Maintain CMDB technical documentation, runbooks, and administrator guides.
• Train analysts and IT staff on CMDB standards, tools, and data stewardship expectations.
• Provide ITSM support for incidents and problems, and change management processes through accurate CI relationships and lifecycle management.
• Provide impact analysis and CI dependency insight to service owners.

Skills

CMDB administration

ServiceNow

BMC Helix CMDB

Data modeling

Troubleshooting

Documentation

Automation scripting

Education

Bachelor’s degree in information technology / CS / Business

ITIL Foundation certification

CHAMP/CSAM certifications

Tools

PowerShell

Python

SCCM

Job description

Auto Club Enterprises is seeking a skilled CMDB Administrator to manage the CMDB platform, ensure accurate CI data, and coordinate with discovery tools and integrations. The role emphasizes standardized data models, reconciliation rules, and ongoing audits to support ITSM processes.

The candidate should have 3–5 years in CMDB administration, be proficient with ServiceNow or BMC Helix CMDB, and hold ITIL-related certifications.