Senior CMDB Analyst - Remote Data Governance (ServiceNow)

First Citizens Bank; Massachusetts; On-site; USD 90,000 - 130,000; Full time

Job summary

First Citizens Bank is seeking a Senior CMDB Analyst to maintain the CMDB within the ServiceNow platform, supporting data quality across on-prem, cloud, and End User Devices. The role sits in IT Asset Management and focuses on governance, data certification, and CI reconciliation.

You will work with the team to drive CMDB health, lead data remediation with stakeholders, develop dashboards, and produce periodic reports.

Qualifications

• Bachelor's degree with 4+ years analytics or reporting experience
• Strong data analysis, reporting and dashboarding skills
• ITIL v3/v4 certification or equivalent preferred

Responsibilities

• Drive CMDB data quality using CMDB Health, CI Reconciliation and Data Certification.
• Mentor junior staff and facilitate stakeholder meetings for data remediation.
• Maintain team documentation (Playbooks, Runbooks, SOPs) and ensure accuracy.
• Participate in agile ceremonies and design CMDB processes and tooling for accurate CMDB data.
• Develop CMDB reports and dashboards using Platform Analytics and CMDB Query Builder.
• Provide weekly and monthly reporting and lead data quality sessions.
• Support audits and data certification readiness and continuous improvement.

Skills

Data analysis

Dashboards

Root cause analysis

Stakeholder communication

Agile practices

SDLC

Education

Bachelor's degree in Analytics/CS/IT

High School Diploma with 8+ years analytics experience

Tools

ServiceNow

CMDB Workspace

CMDB Health

CMDB Data Certification

Platform Analytics

CMDB Query Builder

Job description

First Citizens Bank is seeking a Senior CMDB Analyst to maintain the CMDB within the ServiceNow platform, supporting data quality across on-prem, cloud, and End User Devices. The role sits in IT Asset Management and focuses on governance, data certification, and CI reconciliation.

You will work with the team to drive CMDB health, lead data remediation with stakeholders, develop dashboards, and produce periodic reports.