Senior CMDB Analyst - Data Quality & Governance (Remote)

First Citizens Bank; Georgia; On-site; USD 110,000 - 140,000; Full time

Job summary

First Citizens Bank is seeking a Senior CMDB Analyst to safeguard the integrity and governance of the CMDB within ServiceNow. This remote role, eligible in AZ, FL, GA, NC, and TX, focuses on data quality, CI reconciliation and certifications across on-prem, cloud and End User Devices.

You will lead data remediation with junior staff, develop CMDB dashboards, and coordinate governance through agile ceremonies and audits to ensure regulatory compliance and accuracy.

Qualifications

• Bachelor's Degree and 4 years in Analytics/Modeling/Reporting or HS Diploma with 8 years in Analytics/Modeling/Reporting.
• Minimum 3 years CMDB/CSDM experience and strong data analysis and dashboard skills.
• ITIL v3/v4 and CMDB-related certifications are a plus, with knowledge of ITSM/ITAM processes.

Responsibilities

• Drive CMDB data quality using CMDB Health, CI reconciliation and data certifications.
• Mentor junior staff; perform root cause analysis and ensure timely remediation of issues.
• Maintain team documentation; align with Playbooks, Runbooks, SOPs and knowledge articles.
• Support CMDB governance in agile projects; participate in sprint planning, backlog grooming, UAT and retrospectives.
• Create CMDB reports and dashboards with Platform Analytics and CMDB Query Builder; develop new KPIs.
• Provide weekly and monthly reporting; lead monthly data quality working groups.
• Audit CMDB procedures and deliver opportunities for improvement.
• Prepare Data Certification readiness for semi-annual data certifications.
• Support monthly compliance reviews and annual internal audits.

Skills

CMDB Health

Data analysis

Dashboard creation

Root cause analysis

Stakeholder communication

Agile

ServiceNow

Education

Bachelor's degree

High School Diploma/GED

Tools

CMDB Workspace

CMDB Health

IRE

CMDB Data Certification

ServiceNow

Process Automation

Job description

First Citizens Bank is seeking a Senior CMDB Analyst to safeguard the integrity and governance of the CMDB within ServiceNow. This remote role, eligible in AZ, FL, GA, NC, and TX, focuses on data quality, CI reconciliation and certifications across on-prem, cloud and End User Devices.

You will lead data remediation with junior staff, develop CMDB dashboards, and coordinate governance through agile ceremonies and audits to ensure regulatory compliance and accuracy.