Senior Cloud VoIP & DevOps Engineer

Mroads; Irving (TX); Vor Ort; USD 120.000 - 190.000; Vollzeit

Zusammenfassung

Mroads is seeking a Cloud Support & DevOps Engineer to design, deploy, and maintain a robust VoIP infrastructure in Irving, TX. You will work across FreeSWITCH, Asterisk, Vicidial, and IVR platforms, coordinating with cloud providers (AWS/Azure/GCP) and Kubernetes to ensure reliability and scale.

The role requires deep SIP/RTP knowledge, automation via Ansible/Jenkins, and scripting skills, with on-call responsibilities including weekends to address emergencies.

Qualifikationen

• Bachelor’s degree or equivalent practical experience in CS/IT or related field.
• 10+ years hands-on VoIP Systems Engineer or equivalent role experience.
• Expertise with FreeSWITCH: configuration, dial plan design, new deployments.
• Proficiency with Asterisk, FreePBX, Vicidial, and IVR platform administration.
• Deep understanding of SIP and RTP; experience with signalling flow analysis.
• Hands-on experience with cloud hosting for VoIP: AWS/Azure/GCP.
• Working knowledge of Kubernetes (EKS/AKS/GKE).
• Experience with Wireshark/TCPdump for network analysis.
• Experience with Ansible and Jenkins for config management/CI/CD.
• Shell scripting proficiency for automation.
• Experience with MySQL and PostgreSQL databases.
• Experience configuring PRI Cards/Gateways and PSTN connectivity.
• Willingness to work outside core hours including weekends.

Aufgaben

• Design, deploy, and maintain VoIP infrastructure using FreeSWITCH, RTPengine, Asterisk, FreePBX, Vicidial, and IVR platforms.
• Configure FreeSWITCH for new product deployments and enterprise onboarding.
• Ensure high availability, reliability, and horizontal scalability of VoIP services.
• Manage PRI Cards, PRI Gateways, Analog Gateways, and PSTN connectivity.
• Deploy and manage VoIP systems across AWS, Azure, and GCP; optimize cloud resources.
• Build and maintain CI/CD pipelines using Jenkins and Ansible.
• Write Shell scripts for automation and runbook execution.
• Administer Linux servers hosting VoIP services; monitor and optimize.
• Troubleshoot OS-level issues affecting call quality and RTP path.
• Apply OS hardening and patch compliance.
• Diagnose call quality issues with SIP/RTP and network captures.
• Investigate SIP failures, NAT traversal, and media path anomalies.
• Support MySQL and PostgreSQL databases used by VoIP platforms.

Kenntnisse

VoIP Engineering

FreeSWITCH

Asterisk

FreePBX

Vicidial

IVR Admin

SIP/RTP

Cloud Platforms

Kubernetes

Wireshark

TCPdump

Ansible

Jenkins

Shell Scripting

MySQL

PostgreSQL

PRI/Gateways

Ausbildung

Bachelor’s degree in computer science/IT or related field

Tools

AWS

Azure

GCP

Jobbeschreibung

Mroads is seeking a Cloud Support & DevOps Engineer to design, deploy, and maintain a robust VoIP infrastructure in Irving, TX. You will work across FreeSWITCH, Asterisk, Vicidial, and IVR platforms, coordinating with cloud providers (AWS/Azure/GCP) and Kubernetes to ensure reliability and scale.

The role requires deep SIP/RTP knowledge, automation via Ansible/Jenkins, and scripting skills, with on-call responsibilities including weekends to address emergencies.