Senior Cloud Technical Account Manager - Enterprise Adoption

Google LLC; Durham (NC); On-site; USD 140,000 - 204,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid time off 20 days/year

Sick time 40 hours/year

Maternity leave

Baby bonding leave

Holidays 13 days

Job summary

Google LLC is seeking a Technical Account Manager (TAM) to guide customers through Google Cloud adoption. You will manage multi-team migrations, align strategic roadmaps, and drive successful transformations for enterprise clients worldwide.

Responsibilities include leading technical journeys, coordinating with Support and Engineering, and delivering value through scalable cloud solutions. Competitive benefits are highlighted, with a strong focus on customer outcomes and partnership.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), cloud technical support, cloud escalation management, or cloud consulting.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customer’s business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.

Skills

Cloud operations experience

Customer-facing experience

Stakeholder management

Cloud migration

Education

Bachelor’s degree in CS/Engineering or related field

Job description

Google LLC is seeking a Technical Account Manager (TAM) to guide customers through Google Cloud adoption. You will manage multi-team migrations, align strategic roadmaps, and drive successful transformations for enterprise clients worldwide.

Responsibilities include leading technical journeys, coordinating with Support and Engineering, and delivering value through scalable cloud solutions. Competitive benefits are highlighted, with a strong focus on customer outcomes and partnership.