Senior Cloud TAM - Strategic Technical Advisor

Amazon Web Services (AWS); Herndon (VA); On-site; USD 130,000 - 180,000; Full time

Job summary

AWS Global Services seeks a Technical Account Manager to act as the principal technical advisor and voice of the customer for Enterprise Support clients across diverse industries. You will partner with customers to design, build, and optimize cloud solutions while maintaining operational health and aligning with AWS best practices.

You will work with engineers and service teams to drive adoption of EC2, S3, DynamoDB, RDS, Lambda, CloudFront, Gen/AI, and more, guiding discussions with senior

Responsibilities

• The TAM role is not directly hands on keyboard within the customer's environment; you work with engineers and service teams to see issues through to resolution.
• You will craft and execute strategies to drive customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS, Lambda, CloudFront, IoT, and more.
• Your technical acumen and customer-facing skills enable you to represent AWS within a customer's environment and discuss incidents, trade-offs, and risk with senior leadership.
• The TAM is the centerpiece of value to our Enterprise Support customers and you will travel 10% or more as needed.

Job description

AWS Global Services seeks a Technical Account Manager to act as the principal technical advisor and voice of the customer for Enterprise Support clients across diverse industries. You will partner with customers to design, build, and optimize cloud solutions while maintaining operational health and aligning with AWS best practices.

You will work with engineers and service teams to drive adoption of EC2, S3, DynamoDB, RDS, Lambda, CloudFront, Gen/AI, and more, guiding discussions with senior