Senior Cloud Systems Engineer — Remote (Public Trust)

Syms Strategic Group, LLC; Asheville (NC); On-site; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group, LLC is seeking an experienced IT systems engineer for a 100% remote role supporting the Veterans Affairs (VA) department.

Responsibilities include operating cloud systems, diagnosing outages, collaborating with users and cross-functional teams, implementing security measures, maintaining documentation, and ensuring VA standards.

Candidates should have 8+ years in production environments, strong AWS/Azure, Linux/Windows, scripting skills, and experience with CI/CD pipelines.

Qualifications

• 8+ years of experience in systems engineering or a related field, particularly in production environments.
• Experience with cloud-based infrastructure and modern automation practices.
• Strong scripting and automation skills across multiple platforms.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems
• Develop solutions to routine technical problems of limited scope
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained
• Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations
• Accurately document problems in logging and discrepancy reporting tools
• Work directly with the customer in most aspects of the day-to-day activities
• Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required
• Communicate with users and senior management the status of key problem statuses
• Perform maintenance/installation of computing infrastructure
• Implement continuous improvement methodology through the use of IT systems or procedure
• Maintain inventory of system assets
• Ensure compliance with VA standards and security policies
• Provide documentation, training, and additional duties as assigned

Skills

AWS

Azure Cloud

Linux/Unix

Windows

Python

PowerShell

Bash

Git

CI/CD

Automation

Education

Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or related field

Tools

GitHub Actions

AWS CodeBuild/CodeDeploy

Ansible

CloudFormation

DynaTrace

CloudWatch

Puppet

Chef

Job description

Syms Strategic Group, LLC is seeking an experienced IT systems engineer for a 100% remote role supporting the Veterans Affairs (VA) department.

Responsibilities include operating cloud systems, diagnosing outages, collaborating with users and cross-functional teams, implementing security measures, maintaining documentation, and ensuring VA standards.

Candidates should have 8+ years in production environments, strong AWS/Azure, Linux/Windows, scripting skills, and experience with CI/CD pipelines.