Senior Cloud Systems Engineer (Remote Production Support)

Syms Strategic Group, LLC; Des Moines (IA); Remote; USD 85,000 - 117,000; Full time

Job summary

Syms Strategic Group (SSG) is seeking a talented Senior Systems Engineer (Production Support) for a remote US-based role in the VA department. The position requires 8+ years in systems engineering, strong cloud experience (AWS/Azure), and a Public Trust security clearance.

Responsibilities include operating and optimizing complex cloud systems, incident response, scripting for automation, and collaboration with cross-functional teams.

Qualifications

• 8+ years of experience in systems engineering or related field, especially in production environments.
• 3+ years of experience with SQL queries and monitoring.
• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or related field.

Responsibilities

• Perform high-level, day-to-day operational support of complex application cloud systems.
• Develop solutions to routine technical problems of limited scope.
• Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Detect, isolate, document, rapidly report, and resolve outages or problems in production systems.
• Accurately document problems in logging and discrepancy reporting tools.
• Work directly with customers in day-to-day activities.
• Respond to user calls regarding hardware and software problems; escalate when required.
• Communicate status of key problem statuses to users and senior management.
• Perform maintenance/installation of computing infrastructure.
• Maintain inventory of system assets and ensure VA security policy compliance.
• Provide documentation, training, and additional duties as assigned.

Skills

AWS

Azure

Linux/Unix

Windows

Scripting (Python/Bash/PowerShell)

Automation tools (Ansible/Puppet/Chef)

IaC (CloudFormation)

Monitoring (CloudWatch/Dynatrace)

CI/CD pipelines

Git/GitHub Actions

Education

Bachelor’s degree in CS/IT/Systems Engineering or related field

Tools

Git

GitHub Actions

AWS CodeBuild

CodeDeploy

DynaTrace

Science Logic

Job description

Syms Strategic Group (SSG) is seeking a talented Senior Systems Engineer (Production Support) for a remote US-based role in the VA department. The position requires 8+ years in systems engineering, strong cloud experience (AWS/Azure), and a Public Trust security clearance.

Responsibilities include operating and optimizing complex cloud systems, incident response, scripting for automation, and collaboration with cross-functional teams.