Senior Cloud Support Engineer — Education & Enterprise

Neverware; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Neverware seeks a motivated individual for its Support team to provide technical assistance to US and European education and enterprise customers. In this role, you will resolve customer issues through calls and emails, ensuring a seamless CloudReady experience.

The ideal candidate will have strong analytical and communication skills, a commitment to exceptional customer service, and experience with hardware and operating systems. A background in technical support leveraging tools like Zendesk is a plus.

Qualifications

• Keen analytical mind and advanced problem-solving skills.
• Excellent verbal and written communication skills.
• Proven aptitude in managing multiple tasks.
• Strong working knowledge of computer hardware.
• Experience with various Operating System Software.

Responsibilities

• Provide outstanding customer service.
• Analyze and resolve customer issues effectively.
• Manage customer cases in Zendesk.
• Contribute to technical documentation.
• Collaborate with internal teams on product defects.

Skills

Analytical skills

Communication skills

Customer service

Problem-solving

Technical support experience

Tools

Zendesk

Salesforce

JIRA

Job description

Neverware seeks a motivated individual for its Support team to provide technical assistance to US and European education and enterprise customers. In this role, you will resolve customer issues through calls and emails, ensuring a seamless CloudReady experience.

The ideal candidate will have strong analytical and communication skills, a commitment to exceptional customer service, and experience with hardware and operating systems. A background in technical support leveraging tools like Zendesk is a plus.