CCaaS Data Architect: Genesys/Five9 & AI-Driven CX

5 Star Recruitment; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading recruitment agency is seeking an expert in contact center solutions for a role focused on data migration to cloud environments. Ideal candidates will have extensive experience with the Genesys ecosystem and Cisco Contact Center solutions, alongside proficiency in developing data strategies that enhance customer experiences. In this role, you will collaborate closely with AI and ML teams to drive automation and reporting continuity while ensuring minimal disruption during migration.

Qualifications

• Deep understanding of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing).
• 7+ years of experience with Cisco Contact Center solutions.
• Experience in CCaaS migration and data solutions.

Responsibilities

• Define data strategy for migrating historical and real-time data to the cloud.
• Collaborate with data architects for reporting continuity.
• Evaluate data architectures to minimize impact during migration.

Skills

Deep knowledge of Genesys ecosystem

Cisco Contact Center solutions

Data strategy for cloud migration

Collaboration with AI/ML teams

Job description

A leading recruitment agency is seeking an expert in contact center solutions for a role focused on data migration to cloud environments. Ideal candidates will have extensive experience with the Genesys ecosystem and Cisco Contact Center solutions, alongside proficiency in developing data strategies that enhance customer experiences. In this role, you will collaborate closely with AI and ML teams to drive automation and reporting continuity while ensuring minimal disruption during migration.