Senior Cloud Security Support Engineer

Wiz, Inc.; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Wiz is seeking a Solutions Support Engineer to join a global, security-first team supporting the Wiz cloud-native platform across AWS, Azure, and GCP. You will tackle complex, multi-domain issues spanning infrastructure, workload protection, vulnerability management, and runtime defense, while enabling AI-driven automation to scale support.

The role emphasizes hands-on troubleshooting, collaboration with cross-functional teams, and guiding customers through secure configurations and incident

Qualifications

• 5+ years in customer-facing technical support or related roles.
• 2+ years with cloud platforms (AWS/Azure/GCP) including IAM and VPCs.
• 1+ years deploying and troubleshooting production Kubernetes clusters.
• Strong cloud security fundamentals: IAM, segmentation, compliance, and posture.
• Ability to read and debug code in Python, Shell, JS/JSON, Java, Go, or Terraform/HCL.
• Proficiency with Linux command-line tools.
• Familiarity with AI landscape and AI-driven tooling.

Responsibilities

• Investigate and resolve customer tech issues across cloud security posture, vulnerability scanning, threat detection, container/Kubernetes security, IAM, network analysis, and data security.
• Troubleshoot cloud connector and integration failures across AWS, Azure, GCP, OCI, and SaaS platforms, including IAM/permissions, network, API authentication, and scanning infrastructure.
• Diagnose workload scanning and runtime security issues including outpost deployment, sensor configuration, registry scanning, malware detection, and file integrity monitoring.
• Analyze vulnerability findings, triage false positives, validate detection, SBOM/SCA results, and assess secret detection and patch coverage.
• Support shift-left security workflows including CI/CD scanning, IaC security, admission controllers, Kubernetes connectors, and code scanning.
• Design and implement automation to scale support using AI agents, agentic workflows, and tooling to improve triage and resolution.
• Participate in on-call rotation for after-hours, holidays, and weekends.

Skills

Customer support

Cloud platforms

Kubernetes

Cloud security fundamentals

Programming languages

Linux/CLI

AI tooling familiarity

Tools

Terraform

CloudFormation

Helm

GraphQL

REST API

Jira

Zendesk

ServiceNow

Job description

Wiz is seeking a Solutions Support Engineer to join a global, security-first team supporting the Wiz cloud-native platform across AWS, Azure, and GCP. You will tackle complex, multi-domain issues spanning infrastructure, workload protection, vulnerability management, and runtime defense, while enabling AI-driven automation to scale support.

The role emphasizes hands-on troubleshooting, collaboration with cross-functional teams, and guiding customers through secure configurations and incident