Senior Cloud SaaS Administrator (Hybrid)

Commonwealth of VA Careers; Charlottesville (VA); Hybrid; USD 85,000 - 90,000; Full time

Job summary

The Cloud Application Administrator will serve as a product administrator and technical resource for enterprise cloud-based applications provided by central IT and used throughout the University.

The role collaborates with project teams to integrate, administer, and support SaaS platforms, and works with Identity Services and Information Security to manage provisioning, access entitlements, and deprovisioning across services.

Qualifications

• 7+ years of relevant work experience OR a bachelor’s degree with 3+ years experience.
• Knowledge of SaaS administration concepts and practices.
• Experience with directory technologies (AD/LDAP) to integrate systems.
• Experience developing relationships with technology vendors.
• Ability to adapt to changing priorities and analyze complex information.

Responsibilities

• Administer and support enterprise SaaS applications, including dashboards and user administration.
• Manage user access, entitlements, provisioning, and deprovisioning processes.
• Configure APIs and scripts to automate processes and integrate cloud apps with enterprise systems.
• Create and maintain technical documentation and support materials.
• Provide Level 3 technical support for complex application issues.
• Review logs and troubleshoot issues across systems and integrations.
• Participate in incident management and on-call responsibilities.

Skills

SaaS administration

LDAP/AD integration

API scripting

Vendor relationship mgmt

Education

Bachelor's degree

Tools

PowerShell

LDAP/Active Directory

APIs

Job description

The Cloud Application Administrator will serve as a product administrator and technical resource for enterprise cloud-based applications provided by central IT and used throughout the University.

The role collaborates with project teams to integrate, administer, and support SaaS platforms, and works with Identity Services and Information Security to manage provisioning, access entitlements, and deprovisioning across services.