Enterprise SaaS Cloud Administrator

University of Virginia; Charlottesville (VA); Hybrid; USD 85,000 - 90,000; Full time

Job summary

The University of Virginia’s Information Technology Services (ITS) seeks a Cloud Application Administrator to serve as a product administrator and technical resource for enterprise cloud-based applications used across Grounds.

You will work with senior technology analysts to provision, manage, and integrate SaaS products such as Qualtrics, Box, Zoom, Eventbrite, Smartsheet, and others, leveraging LDAP and Active Directory for provisioning and access entitlements.

Qualifications

• Experience with SaaS administration concepts and practices
• Experience interacting with directory technologies like Microsoft AD or LDAP
• Experience scripting automated processes with directory or enterprise systems
• Experience developing relationships with technology vendors
• Ability to adapt to a rapidly changing environment and evolving priorities
• Ability to gather information from multiple sources and translate findings for stakeholders

Responsibilities

• Administer and support enterprise SaaS applications and user management
• Manage user access, entitlements, provisioning, and deprovisioning
• Configure APIs and scripts to automate processes and integrate cloud apps
• Create and maintain technical documentation and procedures
• Provide Level 3 support for complex issues
• Review system logs and troubleshoot application/integration issues
• Participate in incident management and on-call duties
• Develop and maintain relationships with SaaS vendors and stakeholders
• Collaborate with Information Security on security/compliance for cloud apps
• Independently manage departmental cloud app projects
• Provide project updates and executive reporting
• Contribute to product roadmaps and lifecycle activities
• Identify automation opportunities to improve services

Skills

SaaS administration concepts

Active Directory/LDAP

Scripting (PowerShell)

Vendor relationships

Stakeholder collaboration

Adaptability

Data gathering & analysis for decision

Education

Bachelor’s degree + 3+ years relevant work experience

Tools

Active Directory

LDAP

Job description

The University of Virginia’s Information Technology Services (ITS) seeks a Cloud Application Administrator to serve as a product administrator and technical resource for enterprise cloud-based applications used across Grounds.

You will work with senior technology analysts to provision, manage, and integrate SaaS products such as Qualtrics, Box, Zoom, Eventbrite, Smartsheet, and others, leveraging LDAP and Active Directory for provisioning and access entitlements.