Senior Cloud Platform & Reliability Lead - Hybrid

PTC Inc; San Ramon (CA); Hybrid; USD 175,000 - 210,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with match

Commuter benefits

Professional development

Employee stock purchase program

Job summary

PTC Inc. seeks a Senior Cloud Operations Manager to lead a team delivering secure, scalable cloud infrastructure for ServiceMax. You will partner with Cyber Security to enforce FedRAMP controls, optimize capacity and costs, and drive CI/CD adoption.

You will mentor engineers, develop self-service automation, and collaborate with cross-functional teams to align on reliability roadmaps. Hybrid work in San Ramon, CA, with US citizenship required.

Qualifications

• 7+ years of hands-on experience operating cloud production environments.
• 3+ years of production experience with Docker and Kubernetes.
• 3+ years building cloud automation using Terraform and Ansible.
• Experience with Unix/Linux and shell scripting.
• Strong DevOps CI/CD pipelines experience.
• Experience using AI/ML to improve TechOps outcomes (anomaly detection, alerting).
• US Citizenship required and ability to commute to San Ramon 2‑3 days/week.

Responsibilities

• Lead engineers to design, build, and operate secure, scalable cloud infra for ServiceMax products.
• Partner with Cyber Security to implement FedRAMP controls and incident response.
• Improve operational processes, tooling, and on-call practices for efficiency.
• Mentor engineers and foster a collaborative, inclusive culture.
• Drive infrastructure-as-code standards and self-service automation (Terraform/Ansible).
• Own capacity planning, performance tuning, and cloud cost optimization.
• Collaborate with Engineering to improve CI/CD and release readiness.
• Coordinate with Product, Support, and Customer Success on reliability roadmaps.
• Evaluate AI-assisted ops to reduce signal-to-noise and speed triage.

Skills

Cloud infrastructure

AWS

Production operations

Docker

Kubernetes

Terraform

Ansible

Unix/Linux

CI/CD

AI/ML for TechOps

Communication

Ownership

Tools

Terraform

Ansible

Job description

PTC Inc. seeks a Senior Cloud Operations Manager to lead a team delivering secure, scalable cloud infrastructure for ServiceMax. You will partner with Cyber Security to enforce FedRAMP controls, optimize capacity and costs, and drive CI/CD adoption.

You will mentor engineers, develop self-service automation, and collaborate with cross-functional teams to align on reliability roadmaps. Hybrid work in San Ramon, CA, with US citizenship required.