Cloud Operations Leader - DevOps, Security & FinOps (Hybrid)

PTC; San Ramon (CA); Hybrid; USD 175,000 - 210,000; Full time

Benefits offered by this job

Competitive health benefits

401(k) retirement plan with employer匹配

Commuter benefits

Professional development and training

Job summary

PTC is seeking a Senior Cloud Operations Manager in San Ramon, CA to lead a team delivering secure, scalable cloud infrastructure for ServiceMax and FedRAMP product areas. The role emphasizes security, automation, and efficient incident response in a hybrid work model.

You will partner with Cyber Security, own capacity planning, and drive CI/CD, IaC, and cost optimization while mentoring engineers and advancing a collaborative culture in a fast-paced environment.

Qualifications

• 7+ years of direct, hands-on experience operating cloud production environments.
• 3+ years of production experience with Docker and Kubernetes.
• 3+ years of hands-on experience building cloud automation using Terraform and Ansible.
• Unix/Linux operating systems and shell scripting experience.
• Strong DevOps pipeline experience (CI/CD).
• Experience leveraging AI/ML to improve TechOps outcomes.
• Strong communication skills and high emotional intelligence.
• Strong sense of ownership, urgency and accountability.

Responsibilities

• Lead a team of engineers responsible for designing, building, and operating secure, scalable cloud infrastructure for ServiceMax commercial and FedRAMP product areas.
• Partner with Cyber Security and compliance leaders to implement security standards and drive effective incident response.
• Continuously improve operational processes, tooling, and on-call practices to increase team efficiency and sustainability.
• Coach and mentor engineers, set clear expectations, and foster a collaborative and inclusive team culture.
• Drive infrastructure-as-code standards and self-service automation to improve consistency, auditability, and delivery speed.
• Own capacity planning, performance tuning, and cloud cost optimization for production workloads.
• Partner with Engineering to improve deployment and change management practices to reduce operational risk.
• Work cross-functionally with Product, Engineering, Support, and Customer Success to prioritize reliability work and align on operational roadmaps.
• Evaluate and adopt AI-assisted operations to improve signal-to-noise and incident triage.

Skills

Cloud infra

Cloud security

Production ops

DevOps pipelines

CI/CD

AI/ML in TechOps

Ownership

Communication

Tools

Docker

Kubernetes

Terraform

Ansible

Job description

PTC is seeking a Senior Cloud Operations Manager in San Ramon, CA to lead a team delivering secure, scalable cloud infrastructure for ServiceMax and FedRAMP product areas. The role emphasizes security, automation, and efficient incident response in a hybrid work model.

You will partner with Cyber Security, own capacity planning, and drive CI/CD, IaC, and cost optimization while mentoring engineers and advancing a collaborative culture in a fast-paced environment.