Senior Cloud & Platform Operations Leader

Dave & Buster's Inc.; Coppell (TX); On-site; USD 128,000 - 170,000; Full time

Benefits offered by this job

Discounts on food and games

Paid Time Off

Holidays

Medical, dental, vision

401k with company match

On-site gym

Free video games

Job summary

Dave & Buster's Inc. is seeking a highly technical Manager, Enterprise Platform Operations to lead enterprise infrastructure and platform operations spanning cloud, networking, and identity services.

You will mentor engineers, set standards, and drive modernization initiatives across Azure, security, and governance. The role requires hands-on leadership and cross-functional collaboration with Architecture, Platform Engineering, DevSecOps, SRE, and Security teams.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.
• 10+ years of infrastructure engineering, cloud operations, or enterprise platform operations experience.
• 3+ years of technical leadership and people management experience.
• Strong hands-on experience designing, implementing, and supporting enterprise infrastructure environments.
• Deep experience with Microsoft Azure cloud services.
• Strong enterprise networking expertise.
• Strong Windows Server administration and infrastructure lifecycle management experience.
• Experience administering Microsoft Entra ID and Active Directory environments.
• Experience supporting highly available, mission-critical production environments.
• Experience with enterprise monitoring, operational support, and incident management.
• Strong written and verbal communication skills.
• Preferred Qualifications: Experience working in a distributed restaurant, retail, or entertainment environment.
• Experience with Azure-native services including: Azure Virtual Networks, Azure Firewall, Azure Monitor, Log Analytics, Azure Policy, Azure Backup, Azure Site Recovery, Azure DataFactory, App Services.
• Experience with Meraki networking platforms, Fortinet firewall and security platforms, Mist wireless networking solutions, Nutanix infrastructure platforms.
• Experience with PowerShell, Terraform, Infrastructure as Code, Automation frameworks.
• Experience supporting retail, hospitality entertainment, or multi-site operational environments.
• Experience leading infrastructure modernization and cloud transformation programs.

Responsibilities

• Serve as the senior technical leader for enterprise infrastructure and platform operations.
• Provide architectural and operational guidance across cloud, networking, systems, and identity platforms.
• Establish infrastructure standards, best practices, and operational procedures.
• Mentor infrastructure engineers and provide technical leadership on enterprise initiatives.
• Evaluate emerging technologies and make recommendations for future platform investments.
• Partner with Enterprise Architecture to ensure infrastructure standards align with enterprise technology direction.
• Lead Azure infrastructure operations and administration.
• Ensure cloud environments are secure, scalable, highly available, and cost-effective.
• Develop infrastructure roadmaps aligned to business and technology strategy.
• Manage lifecycle planning for infrastructure services and platforms.
• Drive cloud optimization and modernization initiatives.
• Establish infrastructure governance and operational controls.
• Lead enterprise networking operations and modernization efforts.
• Ensure performance, availability, and resiliency of enterprise network services.
• Oversee DNS, identity, certificate management, and core platform services.
• Manage vendor relationships and escalation processes for critical infrastructure systems.
• Establish standards for network, cloud, and identity services.
• Drive infrastructure reliability and operational maturity.
• Establish monitoring standards, operational metrics, and service health reporting.
• Lead incident management, root cause analysis, and problem management activities.
• Partner with Site Reliability Engineering teams to improve system availability and resiliency.
• Develop disaster recovery and business continuity capabilities.
• Improve automation and reduce operational toil through modern operational practices.
• Lead enterprise infrastructure modernization initiatives.
• Identify opportunities to automate operational processes.
• Promote Infrastructure as Code and operational automation practices.
• Collaborate with DevSecOps and Platform Engineering teams to improve deployment and operational workflows.
• Establish repeatable operational processes that improve efficiency and scalability.
• Ensure infrastructure services align with enterprise security standards and policies.
• Support audit, compliance, and regulatory initiatives.
• Partner with Cybersecurity teams to implement operational security controls.
• Lead remediation efforts for infrastructure vulnerabilities and risks.
• Ensure identity, network, and cloud security best practices are consistently applied.
• Lead, coach, and develop infrastructure engineering team members.
• Foster a culture of accountability, ownership, and continuous improvement.
• Recruit and retain high-performing technical talent.
• Establish development plans and career growth opportunities for team members.
• Build succession plans for key operational and engineering roles.

Skills

Technical leadership

Azure cloud

Networking

Windows Server

Entra ID / AD

Monitoring & incident mgmt

Automation / IaC

PowerShell / Terraform

Vendor management

Communication skills

Education

Bachelor's degree in IT/CS/Engineering

Tools

Meraki

Fortinet

Mist wireless

Nutanix

PowerShell

Terraform

Azure Monitor

Job description

Dave & Buster's Inc. is seeking a highly technical Manager, Enterprise Platform Operations to lead enterprise infrastructure and platform operations spanning cloud, networking, and identity services.

You will mentor engineers, set standards, and drive modernization initiatives across Azure, security, and governance. The role requires hands-on leadership and cross-functional collaboration with Architecture, Platform Engineering, DevSecOps, SRE, and Security teams.