Azure/M365 O&M Engineer - Employee-Owned & Learning-Driven

AIS (Applied Information Sciences); United States; On-site; USD 77,000 - 117,000; Full time

Job summary

Applied Information Sciences is seeking an Azure/M365 Operations and Maintenance (O&M) Engineer to ensure dependable day-to-day operations, monitoring, change implementation, and incident response for Azure and Microsoft 365 services delivered to customers.

You will monitor identity, networking, compute, storage, collaboration, governance, and platform monitoring components; investigate incidents; implement changes; and support runbooks, dashboards, and reports.

Qualifications

• 4+ years in Azure, Microsoft 365, or enterprise cloud operations.
• Experience with Entra ID, Azure Monitor, Log Analytics, Azure networking, and M365 administration.
• Strong troubleshooting skills across identity, network, endpoint, and application service layers.
• Experience working in ticketing, change-control, and knowledge-management processes.
• Ability to write clear technical documentation and communicate effectively with users and engineers.

Responsibilities

• Monitor and maintain Azure and M365 services, including identity, networking, compute, storage, collaboration, governance, and platform monitoring components.
• Investigate and resolve incidents, service requests, recurring problems, and performance issues in accordance with agreed service levels.
• Implement approved changes, maintain configuration documentation, and support release and maintenance activities.
• Perform backup, recovery, access, health-check, and capacity-management activities as assigned.
• Create and refine runbooks, knowledge articles, dashboards, and operational reports.
• Work closely with project teams during service transition and early-life support.

Skills

Networking fundamentals

OS administration

Scripting

Git

IaC

Tools

Azure

Microsoft 365

Entra ID

Azure Monitor

Log Analytics

Azure networking

M365 administration

Job description

Applied Information Sciences is seeking an Azure/M365 Operations and Maintenance (O&M) Engineer to ensure dependable day-to-day operations, monitoring, change implementation, and incident response for Azure and Microsoft 365 services delivered to customers.

You will monitor identity, networking, compute, storage, collaboration, governance, and platform monitoring components; investigate incidents; implement changes; and support runbooks, dashboards, and reports.