Senior Cloud Operations Leader - Azure & 365

AIS (Applied Information Sciences); United States; À distance; USD 165 000 - 248 000; Plein temps

Avantages offerts par ce poste

Employee Ownership

Continuous Learning

Inclusive Culture

Mission-Driven Work

Résumé du poste

Applied Information Sciences (AIS) is seeking a Director of Operations and Principal Cloud Operations Manager to lead enterprise-scale O&M for a large Defense Industrial Base client operating Microsoft Azure and Microsoft 365. You will own service performance, drive a data-driven operational model, and lead a growing team of engineers, administrators, and support staff, scaling to 100+ members.

Expect executive-facing updates, risk management, and collaboration across stakeholders, with on-site

Responsabilités

• Own end-to-end operational performance across Azure, Microsoft 365, Entra ID, endpoint management, collaboration, messaging, security, and related cloud platforms.
• Lead, develop, and align a growing multidisciplinary organization of engineers, administrators, technical leads, and support professionals, scaling to support an organization of more than 100 team members.
• Establish and drive a data-driven operational model leveraging SLAs, KPIs, MTTA/MTTR, backlog aging, incident trends, reopen rates, service health, customer satisfaction, and capacity planning measures.
• Serve as the primary executive-facing operational leader, proactively identifying risks, anticipating customer needs, communicating service health in business terms, and recommending solutions before issues accelerate.
• Manage multiple concurrent priorities including major incidents, operational risks, workforce capacity, service transitions, customer escalations, corrective actions, and continuous improvement initiatives.
• Ensure disciplined incident and problem management practices by overseeing root cause analysis, corrective action plans, accountability tracking, due dates, and measurable reduction in recurring issues.
• Own the operational readiness and service transition framework, ensuring new services are successfully integrated into production operations and support environments.
• Partner with project managers, architects, engineers, security teams, service owners, and customer stakeholders to define operational acceptance criteria for new and enhanced services.
• Lead formal Operational Readiness Reviews (ORRs) and provide risk-based recommendations regarding service acceptance and production deployment readiness.
• Validate that all operational prerequisites are in place prior to service acceptance, including support ownership models, RACI definitions, escalation procedures, monitoring and alerting capabilities, ServiceNow integration, runbooks/SOPs/ knowledge management documentation, access model, SLA/KPIs, staffing requirements, business continuity plans, and security/compliance evidence.

Description du poste

Applied Information Sciences (AIS) is seeking a Director of Operations and Principal Cloud Operations Manager to lead enterprise-scale O&M for a large Defense Industrial Base client operating Microsoft Azure and Microsoft 365. You will own service performance, drive a data-driven operational model, and lead a growing team of engineers, administrators, and support staff, scaling to 100+ members.

Expect executive-facing updates, risk management, and collaboration across stakeholders, with on-site