Senior Cloud Operations Leader - Azure & 365 (Remote)

Ladders

United States

À distance

USD 165 000 - 248 000

Plein temps

Il y a 2 jours

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Résumé du poste

Ladders is seeking a Principal Cloud Operations Manager to oversee the operational health of critical cloud and collaboration platforms in a large enterprise environment. The role will drive service reliability, strengthen incident response, and ensure smooth transitions from implementation into steady-state operations.

Location: Remote - US based candidates only. Compensation: $165,000 – $248,000 annually.

Qualifications

10+ years in enterprise IT operations or managed services, with 5+ years in senior leadership.
Experience managing an enterprise environment of at least 10,000 users.
Proven leadership of a technical team of 50+ engineers or support personnel.
Strong data-driven management using operational metrics for performance improvement.
Direct experience with SLAs and KPIs and service delivery.
Technical leadership in Microsoft Azure and Microsoft 365 environments.

Responsabilités

Own operational performance across Azure, Microsoft 365, and related platforms.
Lead and develop a multidisciplinary team of over 100 members.
Establish a data-driven operational model using SLAs and KPIs.
Serve as the primary operational leader, anticipating customer needs and risks.
Manage multiple priorities including incidents, escalations, and service transitions.
Oversee incident management practices and root cause analysis.
Ensure operational readiness for new services and successful integration into production.