Remote Principal Cloud Operations Leader

Devopsroles; United States; Remote; USD 165,000 - 248,000; Full time

Benefits offered by this job

Employee Ownership

Continuous Learning

Inclusive Culture

Mission-Driven Work

Job summary

Applied Information Sciences (AIS) is seeking a Director of Operations / Principal Cloud Operations Manager to lead enterprise-scale O&M for a large Defense Industrial Base client on Microsoft Azure and Microsoft 365. This role features executive visibility for service performance and successful transition of new capabilities into steady-state operations.

You will lead a growing team of engineers and professionals, drive data-driven metrics, and coordinate with project managers, security teams,

Qualifications

• 10+ years of progressive experience in enterprise IT operations.
• 5+ years in senior leadership with direct production outcomes.
• Experience leading an organization of 50+ engineers, admins, or equivalent.
• Proven data-driven management using operational metrics to set priorities and drive improvements.
• Experience with Microsoft Azure and Microsoft 365 in production environments.

Responsibilities

• Own end-to-end operational performance and enterprise service outcomes across Azure, Microsoft 365, Entra ID, endpoint management, collaboration, messaging, security, and related cloud platforms.
• Lead, develop, and align a growing multidisciplinary organization of engineers, administrators, technical leads, and support professionals, scaling to 100+ members.
• Establish and drive a data-driven operational model using SLAs, KPIs, MTTA/MTTR, backlog aging, incident trends, and service health.
• Serve as the primary executive-facing operational leader, communicating service health in business terms and guiding improvements.
• Manage multiple priorities including incidents, risks, capacity, transitions, escalations, and continuous improvement.
• Own the operational readiness and service transition framework, ensuring new services are integrated into production operations.

Skills

Executive leadership

Data-driven management

Strategic planning

Customer leadership

Education

AZ-900 / MS-900 certifications

Tools

ServiceNow

Azure Monitor

Log Analytics

MS 365 tools

Job description

Applied Information Sciences (AIS) is seeking a Director of Operations / Principal Cloud Operations Manager to lead enterprise-scale O&M for a large Defense Industrial Base client on Microsoft Azure and Microsoft 365. This role features executive visibility for service performance and successful transition of new capabilities into steady-state operations.

You will lead a growing team of engineers and professionals, drive data-driven metrics, and coordinate with project managers, security teams,